Release Notes
The world of NDIS is constantly evolving and so are we.
That’s why we regularly update SupportAbility with new releases to assist with compliance, enhance quality and deliver new features.
Update
New Feature
Bug Fixes
A faster, clearer way to work with the roster
The roster has had a significant refresh, focused on helping you get to the right Activities and Shifts, and the right people, with greater ease.
Find the right staff to fill or replace shifts instantly
In the Timeline view, a new inline search bar sits directly above the staff rows, allowing you to filter the staff list by Staff Members, Site, Service, Program and Employment Type all at once.
-
The search bar replaces the Staff Members dropdown in the Timeline sidebar and shows your first few filters, with a “+N” button to view the rest.
-
Stack filters like “Support Coordination” and “Casual” to refine the list of suitable staff members to fill or take a shift.
-
Staff and shifts that do not match are not displayed, and each group header shows a match count, such as “4 of 12 match”, so you always know if there is data that sits outside your filters.
-
This includes the To Be Filled group, so if a filter is hiding an unfilled shift, you will see it as “0 of 1 match” rather than an empty section.
-
Filter by what needs attention
A new Status filter lets you narrow the roster cards displayed to Shifts and Activities in each view that are:
-
‘To Be Filled’,
-
‘Needs Attention’ (clashes, client conflicts, absentees), or
-
‘Not Signed Off’, which reflects the sign-off state of the Activity or the Shift, depending on which you are viewing.
Combine these with your existing filters, and the roster updates instantly, with no reload required.
Your active Status filter also appears as a removable chip above the roster, so it remains visible even when the sidebar is collapsed.
See your filters at a glance
Selections in the ‘View Roster By’ filters on the left-hand side now appear as removable chips directly beneath each dropdown, making it clear how your roster is filtered without reopening a single menu.
Where you have a long list selected, the first five are shown with a “+N” button that opens the full list. You can remove any individually, or ‘Clear all’ with one click.
Choose your own date range
Alongside Day, Week, and Month, Fortnight and Custom options are now available.
Fortnight aligns with your organisation’s ‘Pay Period’ settings, so if your pay cycle starts on a Wednesday, the Fortnight view starts there too, and the day columns read from that day.
A Custom date range (up to 1 month) can be selected when viewing Activities in the Calendar and Agenda views. This is designed to allow you to focus on a selected date range, e.g. an excursion or camp that spans multiple days.
The mini calendar on the left shows your selection as a highlighted band with clear start and end points.
Fewer clicks to change what you are looking at
Data and Period are no longer dropdown menus. Where a view only supports one option, that value is now shown as a plain label rather than a menu that opens to a single choice.
In the Timeline view, for example, this simply reads “Day” and “Shifts” because those are the only options available.
A simpler, narrower sidebar
“Roster Data” is now clearly labelled “Filter roster by”, so the section makes its purpose clear: to filter the roster cards being displayed.
The Status filter sits below your main filters, and the Colour selector has moved out of the top bar into a new Display section at the bottom, grouped with how the roster looks rather than what it shows.
“Go back to Old Roster” is still available from the settings menu in the bottom left.
Work Types and the Employment Hero Timesheet API are now available
-
Beta testing has concluded successfully, and both features are now available for all providers.
-
Work Types can be configured and applied to Staff Shifts as needed, and Timesheet data can be sent to Employment Hero for payroll processing via API, once configured, without a manual export step.
2026/27 NDIS Pricing Schedule – effective 1 July 2026
The 2026/27 NDIS Pricing Schedule – effective 1 July 2026, has been added to SupportAbility and is now in use in Activities & External Invoices for services delivered on or after July 1st, 2026, that are not Signed Off.
This year, the NDIA published the Pricing Schedule (price tables only), without a full Pricing Arrangements and Price Limits (PAPL) rules document or a new Support Catalogue.
Our approach is to apply the 2026/27 prices while continuing to rely on the rules in the previous 2025/26 Support Catalogue for structural attributes not provided by the Schedule. Once the full rules document and the new Support Catalogue are released, we will conduct a thorough review and update SupportAbility accordingly.
As part of this release, 33 Support Items have been added and 25 removed. The new Allied Health modifier Support Items have been added as separate items, each mapped to the relevant Claim Type, including a new Telehealth Claim Type. For example, 01_661_0128_1_3_NF will appear as such and map to the ‘Non-Face-To-Face’ Claim Type only.
SIL providers: please note a new registration group (0138) replaces the previous 0115 Items for SIL supports delivered from 1 July 2026 for registered providers. Funding records using Support Item Budgets will need to be reviewed, and NDIS Support Allocations for services delivered on or after the 1st of July, 2026, will need to be updated to the new 0138 Items where relevant.
Please see the NDIS Pricing Arrangements and Price Limit Updates – 2026/27 article for full details on items added and removed, the Allied Health modifier items, and SIL guidance further to the above.
Client Incident Report Export Search enhancements
Following the introduction of the Client Incident Report Export to CSV in v9.11, this release adds further search and navigation options to the Client Incident Report Export Search page (Reports > Clients > Client Records).
-
Client filter added, so you can narrow results to one or more specific Clients.
-
Client Incident Tag filter added, so you can narrow results to incidents matching one or more selected Tags.
-
Client Incident ID column added as the first column in the on-screen results, with each ID shown as a link that takes you straight to the corresponding Client Incident record, subject to your existing permissions.
Both new filters respect the same access controls already applied to this page, and the CSV export output is unchanged.
Please see the Client Incident Report Export article for more information.
Sort options in the Change Staff Member modal and Activity creation wizard
You can now sort the Staff list in both the Change Staff Member modal and the Staff selection step of the Activity creation wizard.
The Agreed Hours, Potential Overtime, Work With Preference, and Available column headers are now clickable to sort the list, helping you quickly identify the most suitable Staff Member when filling or changing a Shift.
Sorting is applied within each Staff grouping, and the default order remains alphabetical by Staff Name.
Please see the How to fill ‘To Be Filled’ Shifts and change a Staff Member in a Shift article for more information.
New Roster enhancements
This release includes several enhancements to the New Roster to make it easier for rostering teams to work the way they prefer, based on feedback from providers using the new Agenda and Timeline views in day-to-day use.
Shifts in the Agenda view
In addition to Activities, Team Leaders can now see Shifts in the Agenda view.
Shift data now appears directly in the Agenda view, so rostering teams can see which specific Shifts still need to be filled without changing views.
Activities and Shifts grouped in the Agenda view
Activities and Shifts in the Agenda view are now grouped by Service or Site (depending on your active ‘Colour by’ selection), rather than being listed alphabetically by Activity name.
This brings the Agenda view closer to the nested, grouped layout of the old roster’s list view that many rostering clerks found easy to scan.
Related Activities and Shifts at the same time now sit together under a clear group heading, with a secondary alphabetical sort by Activity name applied within each group. This grouping applies consistently across the day, week, month, and custom date range views.
Return to your place after allocating a Shift in the Timeline view
When allocating a Shift via drag-and-drop in the Timeline view, you are now returned to that Staff Member’s row in the ‘Staff with Shifts’ section, with a confirmation message and a brief highlight on the newly allocated Shift.
Previously, after a drag-and-drop allocation, you had to scroll back up the page to see the allocated Shift again. For providers with large numbers of Staff, this was time-consuming. This change keeps you in context so you can keep working through your roster without losing your place.
Please see the New Roster View and Planning Tool article for more information.
New Change Log added to the Activity Record
A new Change Log tab has been added to the Activity record, giving you visibility of changes made to an Activity record after this release.
This first iteration records direct, field-level changes made to an Activity, including:
-
Activity Details edits
-
Participant changes
-
Funding and allocation changes per participant
-
Activity Sign Off
Each entry shows the date, who made the change, and what changed, so Team Leaders and managers can see how an Activity has been updated.
This first iteration does not yet capture every change made to an Activity, and we will continue to expand what is recorded in future releases, including changes to Staff and Shifts, as well as changes that flow through to other Activities via replication. We will share more as this is extended.
Please see the Activity Change Log article for more information.
Work Types and Employment Hero Timesheet API – Extended release
Beta testing of Work Types and the Employment Hero Timesheet API integration, announced with v9.11 in April, continues to progress well. This functionality lets providers map SupportAbility shift data to payroll Work Types and send categorised timesheet data to Employment Hero via API for approval and inclusion in Pay Runs, reducing manual payroll entry.
We have now made this functionality available to more providers who use Employment Hero or have expressed interest, and we will be in direct contact with those providers about this.
Further communications will be sent when Work Types and the Employment Hero Timesheet API are ready to be made available to everyone, along with the accompanying learning material.
If your organisation is interested in Work Types or the Employment Hero Timesheet API ahead of this being made available to all providers, please get in touch with us, and we would be glad to talk it through with you.
Coming soon to the Mobile App
We’re already working on the next step for Client Incidents on Mobile: surfacing assigned Client Incident Actions on the Home screen alongside Journal Actions.
This will give support workers a single place to see all of their outstanding follow-ups, with the same Overdue, Due Today, and Upcoming groupings used for Journal Actions today. We’ll share more in an upcoming release.
If you have any questions, please reach out to the Customer Success team.
Client Incidents on the Mobile App
Support workers can now create and manage Client Incidents directly in the Mobile App, capturing what’s happened in the moment without needing to switch to the Web App.
What’s now available in the app:
- Create a Client Incident from a Journal record
- When adding or editing a Client Journal, support workers can now add a Client Incident linked to this in the same workflow.
- Add and manage Client Incident Actions
- Actions can be added, updated, and completed from the Client Incident Actions tab once a Client Incident has been added.
- View and update existing Client Incidents
- Incident details linked to a Journal can be reviewed and/or edited on the go as needed.
- Locking and access rules aligned with the Web App.
- Locking behaviour, the ‘Edit Locked Journals’ privilege, and access rules for partially locked Journals all behave consistently with the Web App.
- Where a Client Incident is locked, but a support worker has Actions assigned to them, they can still update those Actions.
What this means for your team
If your organisation uses the ‘Lock Client Incidents after’ setting introduced in Web App v9.11, the same locking rules will now apply on Mobile automatically. No additional configuration is required.
—
Please see the Client Incidents on the Mobile App section of this article for more information, including examples.
- Now available to all providers: Work Types and the Employment Hero timesheet integration. Following a successful beta, you can configure Work Types for accurate payroll processing and send timesheets directly to Employment Hero, no manual export required
- A streamlined, easier to navigate roster, with filter chips showing your current selections, Data and Period selectable directly from the top bar, and a simpler sidebar
Work Types and the Employment Hero Timesheet API are now available
-
Beta testing has concluded successfully, and both features are now available for all providers.
-
Work Types can be configured and applied to Staff Shifts as needed, and Timesheet data can be sent to Employment Hero for payroll processing via API, once configured, without a manual export step.
A faster, clearer way to work with the roster
The roster has had a significant refresh, focused on helping you get to the right Activities and Shifts, and the right people, with greater ease.
Find the right staff to fill or replace shifts instantly
In the Timeline view, a new inline search bar sits directly above the staff rows, allowing you to filter the staff list by Staff Members, Site, Service, Program and Employment Type all at once.
-
The search bar replaces the Staff Members dropdown in the Timeline sidebar and shows your first few filters, with a “+N” button to view the rest.
-
Stack filters like “Support Coordination” and “Casual” to refine the list of suitable staff members to fill or take a shift.
-
Staff and shifts that do not match are not displayed, and each group header shows a match count, such as “4 of 12 match”, so you always know if there is data that sits outside your filters.
-
This includes the To Be Filled group, so if a filter is hiding an unfilled shift, you will see it as “0 of 1 match” rather than an empty section.
-
Filter by what needs attention
A new Status filter lets you narrow the roster cards displayed to Shifts and Activities in each view that are:
-
‘To Be Filled’,
-
‘Needs Attention’ (clashes, client conflicts, absentees), or
-
‘Not Signed Off’, which reflects the sign-off state of the Activity or the Shift, depending on which you are viewing.
Combine these with your existing filters, and the roster updates instantly, with no reload required.
Your active Status filter also appears as a removable chip above the roster, so it remains visible even when the sidebar is collapsed.
See your filters at a glance
Selections in the ‘View Roster By’ filters on the left-hand side now appear as removable chips directly beneath each dropdown, making it clear how your roster is filtered without reopening a single menu.
Where you have a long list selected, the first five are shown with a “+N” button that opens the full list. You can remove any individually, or ‘Clear all’ with one click.
Choose your own date range
Alongside Day, Week, and Month, Fortnight and Custom options are now available.
Fortnight aligns with your organisation’s ‘Pay Period’ settings, so if your pay cycle starts on a Wednesday, the Fortnight view starts there too, and the day columns read from that day.
A Custom date range (up to 1 month) can be selected when viewing Activities in the Calendar and Agenda views. This is designed to allow you to focus on a selected date range, e.g. an excursion or camp that spans multiple days.
The mini calendar on the left shows your selection as a highlighted band with clear start and end points.
Fewer clicks to change what you are looking at
Data and Period are no longer dropdown menus. Where a view only supports one option, that value is now shown as a plain label rather than a menu that opens to a single choice.
In the Timeline view, for example, this simply reads “Day” and “Shifts” because those are the only options available.
A simpler, narrower sidebar
“Roster Data” is now clearly labelled “Filter roster by”, so the section makes its purpose clear: to filter the roster cards being displayed.
The Status filter sits below your main filters, and the Colour selector has moved out of the top bar into a new Display section at the bottom, grouped with how the roster looks rather than what it shows.
“Go back to Old Roster” is still available from the settings menu in the bottom left.
- The 2026/27 NDIS Pricing Schedule – effective 1 July 2026, has been added to SupportAbility and is now in use in Activities & External Invoices for services delivered on or after July 1st, 2026, that are not Signed Off. See below for details.
2026/27 NDIS Pricing Schedule – effective 1 July 2026
The 2026/27 NDIS Pricing Schedule – effective 1 July 2026, has been added to SupportAbility and is now in use in Activities & External Invoices for services delivered on or after July 1st, 2026, that are not Signed Off.
This year, the NDIA published the Pricing Schedule (price tables only), without a full Pricing Arrangements and Price Limits (PAPL) rules document or a new Support Catalogue.
Our approach is to apply the 2026/27 prices while continuing to rely on the rules in the previous 2025/26 Support Catalogue for structural attributes not provided by the Schedule. Once the full rules document and the new Support Catalogue are released, we will conduct a thorough review and update SupportAbility accordingly.
As part of this release, 33 Support Items have been added and 25 removed. The new Allied Health modifier Support Items have been added as separate items, each mapped to the relevant Claim Type, including a new Telehealth Claim Type. For example, 01_661_0128_1_3_NF will appear as such and map to the ‘Non-Face-To-Face’ Claim Type only.
SIL providers: please note a new registration group (0138) replaces the previous 0115 Items for SIL supports delivered from 1 July 2026 for registered providers. Funding records using Support Item Budgets will need to be reviewed, and NDIS Support Allocations for services delivered on or after the 1st of July, 2026, will need to be updated to the new 0138 Items where relevant.
Please see the NDIS Pricing Arrangements and Price Limit Updates – 2026/27 article for full details on items added and removed, the Allied Health modifier items, and SIL guidance further to the above.
-
Important – the 2026/27 NDIS Pricing Schedule changes are not included in this release. Please see this article for more details.
-
Work Types and Employment Hero Timesheet API: Beta testing continues to progress, and is now being made available to more providers who have expressed interest
-
New Change Log tab on the Activity record, providing visibility of changes made to an Activity over time
-
New Roster enhancements to the Agenda and Timeline views, making it easier for rostering teams to see and organise Shifts and find their place after allocating
-
Sort options added to the Change Staff Member modal and the Activity creation wizard, to help quickly identify the most suitable Staff Member
-
Client Incident Report Export Search enhancements, including new Client and Client Incident Tag filters and a clickable Incident ID column
Work Types and Employment Hero Timesheet API – Extended release
Beta testing of Work Types and the Employment Hero Timesheet API integration, announced with v9.11 in April, continues to progress well. This functionality lets providers map SupportAbility shift data to payroll Work Types and send categorised timesheet data to Employment Hero via API for approval and inclusion in Pay Runs, reducing manual payroll entry.
We have now made this functionality available to more providers who use Employment Hero or have expressed interest, and we will be in direct contact with those providers about this.
Further communications will be sent when Work Types and the Employment Hero Timesheet API are ready to be made available to everyone, along with the accompanying learning material.
If your organisation is interested in Work Types or the Employment Hero Timesheet API ahead of this being made available to all providers, please get in touch with us, and we would be glad to talk it through with you.
New Change Log added to the Activity Record
A new Change Log tab has been added to the Activity record, giving you visibility of changes made to an Activity record after this release.
This first iteration records direct, field-level changes made to an Activity, including:
-
Activity Details edits
-
Participant changes
-
Funding and allocation changes per participant
-
Activity Sign Off
Each entry shows the date, who made the change, and what changed, so Team Leaders and managers can see how an Activity has been updated.
This first iteration does not yet capture every change made to an Activity, and we will continue to expand what is recorded in future releases, including changes to Staff and Shifts, as well as changes that flow through to other Activities via replication. We will share more as this is extended.
Please see the Activity Change Log article for more information.
New Roster enhancements
This release includes several enhancements to the New Roster to make it easier for rostering teams to work the way they prefer, based on feedback from providers using the new Agenda and Timeline views in day-to-day use.
Shifts in the Agenda view
In addition to Activities, Team Leaders can now see Shifts in the Agenda view.
Shift data now appears directly in the Agenda view, so rostering teams can see which specific Shifts still need to be filled without changing views.
Activities and Shifts grouped in the Agenda view
Activities and Shifts in the Agenda view are now grouped by Service or Site (depending on your active ‘Colour by’ selection), rather than being listed alphabetically by Activity name.
This brings the Agenda view closer to the nested, grouped layout of the old roster’s list view that many rostering clerks found easy to scan.
Related Activities and Shifts at the same time now sit together under a clear group heading, with a secondary alphabetical sort by Activity name applied within each group. This grouping applies consistently across the day, week, month, and custom date range views.
Return to your place after allocating a Shift in the Timeline view
When allocating a Shift via drag-and-drop in the Timeline view, you are now returned to that Staff Member’s row in the ‘Staff with Shifts’ section, with a confirmation message and a brief highlight on the newly allocated Shift.
Previously, after a drag-and-drop allocation, you had to scroll back up the page to see the allocated Shift again. For providers with large numbers of Staff, this was time-consuming. This change keeps you in context so you can keep working through your roster without losing your place.
Please see the New Roster View and Planning Tool article for more information.
Sort options in the Change Staff Member modal and Activity creation wizard
You can now sort the Staff list in both the Change Staff Member modal and the Staff selection step of the Activity creation wizard.
The Agreed Hours, Potential Overtime, Work With Preference, and Available column headers are now clickable to sort the list, helping you quickly identify the most suitable Staff Member when filling or changing a Shift.
Sorting is applied within each Staff grouping, and the default order remains alphabetical by Staff Name.
Please see the How to fill ‘To Be Filled’ Shifts and change a Staff Member in a Shift article for more information.
Client Incident Report Export Search enhancements
Following the introduction of the Client Incident Report Export to CSV in v9.11, this release adds further search and navigation options to the Client Incident Report Export Search page (Reports > Clients > Client Records).
-
Client filter added, so you can narrow results to one or more specific Clients.
-
Client Incident Tag filter added, so you can narrow results to incidents matching one or more selected Tags.
-
Client Incident ID column added as the first column in the on-screen results, with each ID shown as a link that takes you straight to the corresponding Client Incident record, subject to your existing permissions.
Both new filters respect the same access controls already applied to this page, and the CSV export output is unchanged.
Please see the Client Incident Report Export article for more information.
The latest SupportAbility Mobile App update (v1.10.0) has been submitted to the App Store and Google Play Store.
This release delivers the Client Incidents on Mobile capability flagged in the recent Web App v9.11 release notes, along with a refreshed app icon from v1.9.1.
A note on availability
Once updates are released, app updates need to be reviewed and approved by Apple and Google before they become available for download.
This approval process is outside of our control, and timing can vary.
Once approved, when staff actually receive the update will depend on each device’s app update settings.
Devices set to update apps automatically will receive the new version in due course, while staff who manage updates manually will need to update the SupportAbility Mobile App from the App Store or Google Play Store themselves.
We recommend letting your team know that an update is on the way, so they can check for it manually if needed.
Client Incidents on the Mobile App
Support workers can now create and manage Client Incidents directly in the Mobile App, capturing what’s happened in the moment without needing to switch to the Web App.
What’s now available in the app:
- Create a Client Incident from a Journal record
- When adding or editing a Client Journal, support workers can now add a Client Incident linked to this in the same workflow.
- Add and manage Client Incident Actions
- Actions can be added, updated, and completed from the Client Incident Actions tab once a Client Incident has been added.
- View and update existing Client Incidents
- Incident details linked to a Journal can be reviewed and/or edited on the go as needed.
- Locking and access rules aligned with the Web App.
- Locking behaviour, the ‘Edit Locked Journals’ privilege, and access rules for partially locked Journals all behave consistently with the Web App.
- Where a Client Incident is locked, but a support worker has Actions assigned to them, they can still update those Actions.
What this means for your team
If your organisation uses the ‘Lock Client Incidents after’ setting introduced in Web App v9.11, the same locking rules will now apply on Mobile automatically. No additional configuration is required.
—
Please see the Client Incidents on the Mobile App section of this article for more information, including examples.
App icon refresh
The SupportAbility Mobile App icon has been updated to use a cream background from our brand palette, bringing it in line with the rest of the SupportAbility look and feel.
This will appear on staff devices and in the App Store and Play Store listings.
Coming soon to the Mobile App
We’re already working on the next step for Client Incidents on Mobile: surfacing assigned Client Incident Actions on the Home screen alongside Journal Actions.
This will give support workers a single place to see all of their outstanding follow-ups, with the same Overdue, Due Today, and Upcoming groupings used for Journal Actions today. We’ll share more in an upcoming release.
If you have any questions, please reach out to the Customer Success team.
-
Beta testing now in progress: Work Types for Payroll, allowing providers to categorise Shifts so the right payment conditions are triggered in their award interpretation and payroll system (available for all providers very soon)
-
Client Incident enhancements to support flexible reporting, alignment with Journal locking, and Mobile App incident creation (foundation work)
- New Client Documents filters for ‘No Document Type’ assigned and ‘Compulsory Documents’
-
NDIS Billing enhancements to help reduce claim rejections, prevent unintentional changes, and ensure Activities are correctly funded before sign-off
Beta now in progress: Work Types for Payroll
We’re pleased to share that the first iteration of Work Types for Payroll is now in Beta testing with selected providers, and is expected to be available for all providers very soon.
Work Types allow you to categorise Shifts to trigger the relevant payment conditions in your payroll system, for example, allowances, penalty rates, or kilometre reimbursements. Once enabled for your organisation, you’ll be able to:
-
Configure Work Types in System Preferences, with the appropriate settings, the ability to mark them as active or inactive and assign an ‘Integrated System ID’ for payroll system mapping
-
Assign Work Types to Shifts in Activities, with the ‘Not Paid’ checkbox automatically disabled once a Work Type is assigned
-
See Work Types in the Timesheet Batch list results and the Detailed Timesheet Batch export, supporting providers using various payroll systems
-
Send Work Types to Employment Hero via the Timesheet API integration, where they trigger the corresponding payment conditions configured in Employment Hero
-
View and filter Work Types in the Staff Hours Report and the Activity Staff Report, with Work Types appearing in the on-screen results, search filters, and all exports
Once a Shift is part of an Activity that has been Signed Off, Work Types are locked from further editing.
Further communications will be sent when these updates (Work Types and the Employment Hero Timesheet API) are ready to launch for all providers, along with the accompanying learning material, noting that we will be running a User Group on Work Types very soon.
Client Incidents enhancements
This release introduces a number of long-awaited enhancements to Client Incidents, supporting more flexible reporting, better alignment with Journal locking, and greater consistency between the Web App and Mobile App workflows.
—
1. Client Incident locking aligned with Journal locking
A new ‘Lock Client Incidents after’ setting has been added in System Preferences, allowing providers to apply consistent locking rules across both Client Incidents and Journal records.
This setting is defaulted to 0 (never lock), so there is no change in behaviour for existing providers. Providers wanting to lock Client Incidents in line with their Journal locking can update this setting themselves at any time.
When a Client Incident is locked, the Incident record itself is locked from further edits, however Tags and Actions can still be added, updated, and progressed. This allows Actions to continue to be created and worked through after the Incident itself is locked.
The existing ‘Edit Locked Journals’ privilege now also applies to Client Incidents, so staff who already have this privilege (typically Team Leaders) will be able to edit locked Client Incidents in the same way they can edit locked Journals. No additional permissions configuration is required.
—
2. Client Incident Report now exports to CSV
The Client Incident Report can now be exported to CSV in addition to the existing PDF, enabling more flexible reporting and analysis of Client Incident data.
This allows organisations to:
-
Pull Client Incident data into spreadsheets for custom reporting, sorting, and filtering
-
Aggregate Client Incident information for board reports, NDIS Quality and Safeguards Commission reporting, or internal review
-
Combine Client Incident data with other data sources for trend analysis
The CSV export reflects the same filters applied to the on-screen report, so staff can target the export to a specific date range, Service, Incident Type, or other search criteria.
Please see the new Client Incident Report Export article for more information.
—
3. Mobile App: Client Incident creation (foundation)
This release also includes the foundational web app work to support creating Client Incidents and Client Incident Actions from the Mobile App.
The corresponding Mobile App update is scheduled for release early next week, at which point support workers will be able to:
-
Create a Client Incident directly from a Journal record in the Mobile App
-
Create Client Incident Actions from the Client Incident Actions tab in the Mobile App
We will share a separate update once the Mobile App release is live.
Client Documents filtering
The Documents tab of the Client record has new filtering options to help staff identify documents that need attention:
-
Filter for documents with no Document Type assigned
-
Filter by Compulsory Documents
A fix has also been applied to ensure the ‘Other’ Document Type option appears correctly in the filter.
Please see the Client Documents tab overview article for more information.
NDIS Billing Enhancements
This release introduces a number of enhancements to support NDIS billing accuracy, helping providers reduce claim rejections, prevent unintentional changes, and ensure Activities are correctly funded before sign-off.
—
-
Restricting NDIS Support Allocation editing
A long-requested feature, this release introduces the ability for providers to restrict editing of NDIS Support Allocations to staff with Activity management permissions.
This helps reduce the risk of unintentional changes to NDIS Support Allocations by support workers, supporting better data quality and reducing the risk of incorrect NDIS claims.
How it works
A new System Preference, ‘Restrict adding/editing NDIS Support Allocations to Staff who can manage Activities’, has been added under the Funding tab in System Preferences.
This setting:
-
Defaults to off, so there is no change in behaviour for existing providers
-
When enabled, it follows the same rules as who can edit Activities, including respecting the existing ‘Only Team Leaders can edit Activities’ Site/Service setting
-
Correctly handles staff who are a Team Leader on one Site/Service but a support worker on another, applying the right permission for each context
What support workers will see when this setting is enabled
Support workers who don’t have Activity management permissions will still be able to view existing NDIS Support Allocations, including allocated quantities and entered data, however the allocation fields and the search lookup will be greyed out and non-interactive. They will not be able to add new allocations.
This ensures support workers retain visibility of what has been allocated for the participants they support, without being able to make changes.
—
2. NDIS Support Item Day/Time Validation Warnings
A new validation has been introduced to help prevent NDIS claim rejections caused by Support Items being recorded against Activities that don’t match the Support Item’s eligible day or time of day.
When an allocated Support Item’s day/time type (for example, Weekday Daytime, Weekday Evening, Saturday, Sunday, or Public Holiday) does not match the Activity date and time, a warning is now displayed in:
-
The NDIS Support Allocation modal, in real time as Support Items are selected
-
The Activity page itself, so staff are alerted before sign-off
A backend validator also stores a flag against affected Support Allocations, supporting future reporting and follow-up.
This is the first phase of NDIS Support Item Day/Time Validation, with further refinements planned in future releases.
—
3. Activity Sign Off safeguards
Two new safeguards have been added at Activity Sign Off to support NDIS billing accuracy.
a) Sign Off blocked when NDIS Support Items haven’t been allocated
Activity Sign Off is now blocked when NDIS Funding is selected as the Funding Source, but no Support Items have been allocated. This ensures that Activities are not signed off without the required Support Item information for NDIS billing.
b) Warning when Billable (No Funding) is selected for a participant with active NDIS Funding
A new amber warning is now displayed inline under Funding Source when Billable (No Funding) is selected for a participant who has an active NDIS Funding record. A matching warning appears at Activity Sign Off, helping staff identify Activities where the Funding Source may need review before sign-off.
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4. Other NDIS billing improvements
A few additional refinements have been made to the NDIS billing workflow:
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Activity start and end time now display next to the Activity date in the NDIS Support Allocation modal, providing a clearer context when allocating Support Items.
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Activity replication now selects the correct Funding Period when a Client has multiple Funding Periods with different components, ensuring replicated Activities reference the appropriate Funding Period.
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The linked Funding Plan name is now included at the end of the Client Funding Search and NDIS Budget Utilisation Report exports.
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Funding Period replication enhancements, including the ability to manually adjust replicated dates before confirming, visibility of replication details on each Funding Period record, and improved handling of linked Activities upon record deletion
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Agreed Hours are now displayed in the Timeline view of the Roster, providing a real-time snapshot of each Staff Member’s total scheduled hours within their agreed period
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Redesigned Staff Hours Report with updated layout, search filters, and print layout, ready to display Work Types once available
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SupportAbility Web App v9.11 is also expected tomorrow night, including lots of exciting features!
Funding Period record enhancements
Building on the Replicate Funding Periods feature introduced in v9.7, further enhancements have been made to provide greater flexibility and transparency when creating subsequent Funding Period records linked to a Funding Plan.
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1. Manually adjust dates before confirming replication
It is now possible to manually adjust the Start and End dates of proposed Funding Period replications before confirming, removing the need to edit individual records after the fact.
This is particularly useful when a Funding Period commences at the end of a ‘long’ month, for example, the 31st of December, where the default calculation may otherwise produce dates that don’t align with the participant’s plan.
If your manual edits result in any gaps or overlaps between Funding Period records, an amber warning will be displayed. You can still proceed if required.
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2. Replication details are now visible on each Funding Period record
Each replicated Funding Period record now displays its Replication Details, including:
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Which record in the replicated set it is, e.g. 4 of 12
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The Staff Member who created it
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The date and time it was created
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A link to the original Funding Period record from which it was replicated
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Whether the dates were manually adjusted as part of the replication
This provides a clear audit trail of how each Funding Period record was created.
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3. Deleting Funding Periods linked to Activities
In addition to the above, there are times when a Funding Period record needs to be deleted, for example, following a plan reassessment, but the record is linked to NDIS Support Allocations in existing Activities. Previously, this prevented the Funding Period record from being deleted.
Now, when you confirm you wish to proceed with the deletion, SupportAbility will:
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Remove any NDIS Support Allocations in Activities that have not been Signed Off or have an associated Client Support Log linked to the Funding Period record
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Revert the Funding Source on the affected Activities to Billable (No Funding)
This allows the Funding Period record to be deleted as required, while preserving the integrity of any Activities that have already been Signed Off or claimed against.
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Please see the Managing Funding Plans and Client Funding Periods article for more information.
Agreed Hours in the Timeline view
Team Leaders and rostering teams can now see each Staff Member’s Agreed Hours directly in the Timeline view of the Roster.
This provides a real-time snapshot of a Staff Member’s total rostered hours within their agreed period (Week or Fortnight, based on your organisation’s configured Pay Period), making it easier to identify available capacity and assess potential overtime risk while building or adjusting the roster, without needing to navigate away from the Timeline view.
A new icon appears next to Agreed Hours, with hover text that provides additional context.
Please see the New Roster View and Planning Tool article for more information.
Redesigned Staff Hours Report
The Staff Hours Report has been redesigned, providing a refreshed on-screen layout, updated search filters, and an improved print layout.
The redesigned screen also lays the foundation for Work Types to be included in the on-screen results, search filters, and export, which will be available once beta testing is complete and this is released to all providers.
Please see the Staff Hours Report article for more information.
Client Documents
The Documents tab of the Client record now displays an ‘unable to preview’ icon for uploaded files that cannot be previewed inline.
This makes it clear at a glance which files need to be downloaded to view.
- Coming Soon: SupportAbility’s first-ever API integration with Employment Hero for Timesheets
- New ‘Pay Cycle Week Alignment’ setting for 14-day Staff Standard Availability
- Bulk Activity Sign Off: visual update to prevent accidental “select all”
- Funding Period Replication: documents now link to subsequent funding records
Coming Soon: Employment Hero Integration for Timesheets
We’re pleased to share that we’re developing SupportAbility’s first-ever API integration – a direct connection to Employment Hero for Timesheets.
Once available, this will allow you to send Timesheet data directly from SupportAbility to Employment Hero for payroll processing, removing the need for manual re-entry or file exports.
This integration is currently being tested with a select group of providers. Work Types are expected next, and we look forward to sharing more in a future release.
For a sneak peek, please review this new article. Please email support if you have any questions regarding this. Many thanks.
New ‘Pay Cycle Week Alignment’ Setting for 14-Day Staff Standard Availability
For organisations using the 14-day Standard Availability pattern, a new ‘Pay Cycle Week Alignment’ setting is now available in System Preferences.
The 14-day Standard Availability view is built around calendar week numbers (odd and even). This new setting allows you to configure whether your organisation’s pay cycle week 1 aligns with an odd or even calendar week, ensuring the left and right columns of the 14-day Standard Availability view match your actual pay fortnight.
If you’re using 14-day Standard Availability and notice the weeks are displayed in the wrong order, this setting will correct that alignment.
Please see the How to Configure Staff Standard Availability article for more information.
Bulk Activity Sign Off – Visual Update to Prevent Accidental “Select All”
The bulk actions bar in the Bulk Activity Sign Off has been updated with a distinct background colour to clearly differentiate it from individual activity checkboxes.
This addresses feedback where some users were accidentally selecting “select all” when scrolling, resulting in unintended bulk Activity Sign-offs.
The updated design makes it much clearer where the “select all” checkbox is, reducing the risk of accidental actions.
Please see the Activity Sign Off Workflow article for more information.
Documents are now linked to subsequent Funding records when using Funding Period Replication
An update has been made to ensure that Documents linked to a Funding Period are now correctly carried forward when using Funding Period Replication.
Previously, documents linked to the initial Funding Period were not associated with replicated records. This has been resolved so that your document links are maintained across subsequent Funding Periods as expected.
Please see the Managing Funding Plans and Client Funding Periods article for more information.
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Enhanced Funding Plan records: Funding Plan Details, linked Funding Periods, and multi-select delete
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Funding Periods: increased replication limit and new search and reporting capabilities
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New Roster Enhancements
Enhanced Funding Plan records
Building on the introduction of Funding Plan records in v9.7, this release includes several improvements, including the Funding Plan as a separate record accessible via the link in the Client’s Funding tab.
This new record includes a ‘Funding Plan Details’ section to capture key information relating to the Client’s NDIS Plan or Service Agreement to provide a clearer, more complete picture of each Funding Plan.
Funding Period records linked to the Funding Plan are now displayed here, grouped by Funding Component, for a consolidated view of the Client’s funding structure.
New Funding Period records can be added directly from within this record as needed and are automatically associated with the Funding Plan.
To remove future or unused Funding Periods that are no longer required, e.g., after a Plan Reassessment, you can select multiple Funding Period records and delete them in a single action as required, saving time when managing plans with a large number of periods.
Please see the How to create a Funding Plan record article for more information.
Funding Period enhancements
The maximum number of Funding Period replications has been increased to 60 to better accommodate Clients with longer-term 5-year NDIS Plans.
Funding Period records can now be searched for directly in the Client Funding Search and the NDIS Budget Utilisation Report, and these search results can be narrowed down by Funding Period Component and/or Funding Period Length as required.
Shifts marked as ‘Not Paid’ are now excluded from Agreed Hours and Potential Overtime calculations
Shifts that have been marked as ‘Not Paid’ are now excluded from Agreed Hours and Potential Overtime calculations.
This ensures that rostering information more accurately reflects a Staff Member’s paid working time, reducing the risk of incorrect overtime flagging.
New Roster Enhancements
An update has been made to the Shifts Timeline view to reduce errors when rostering Staff. The height of swimlanes between the ‘Staff with Shifts’ and ‘Additional Staff’ sections has been streamlined, making it clearer where a Shift card is being dragged to and eliminating overlap between sections.
Team Leaders can now see the Activity and Shift Sign Off Status icons directly in the Roster, providing greater visibility into sign-off progress without having to navigate away from the roster.
- New: Funding Plan records and enhanced Funding Period Management for PACE NDIS Direct Funding
- Activity Sign Off Workflow: Select All Enhancement
- Security & Settings: MFA now defaults to Optional, simplifying configuration and improving overall security management.
- Web App | New Roster Enhancements
New: Funding Plan records and enhanced Funding Period Management for PACE NDIS Direct Funding
We’ve released new functionality to improve how PACE NDIS Direct Funding records are structured and managed in SupportAbility for greater transparency and efficiency.
This update introduces Funding Plan records, which align client funding with NDIS Plan or Service Agreement dates, and enhanced Funding Period functionality to make ongoing funding management significantly easier.
Key highlights include:
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The ability to create Funding Plan records from the Client Funding tab
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Linking Funding Periods to a Funding Plan for clearer structure and reporting
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New configurable Funding Component and Funding Period Length fields
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A new Replicate Funding Periods feature to generate subsequent Funding Period records automatically
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Automatic naming and sequencing of Funding Periods within a Funding Plan
This update reduces the need for repeated Plan Reviews and provides a more scalable approach to managing longer NDIS Plans.
👉 Learn more here:
Managing Funding Plans and Client Funding Periods
Activity Sign Off Workflow – Select All Enhancement
The Activity Sign Off Workflow has been updated to make selecting multiple Activities faster and more efficient.
A new Select All on this Page checkbox is now displayed at the top of the search results. This lets you quickly select or unselect all Activities on the current page, and up to 50 Activities at a time to Sign Off.
If the search results include Activities that are already signed off, these will be automatically skipped and remain unchecked.
For best results, we recommend filtering the search to show activities that are Not Signed Off only.
👉 Learn more here:
Bulk Actions – Sign Off
Security & Settings
The previously default Blocked MFA option has been removed from System Preferences.
MFA now defaults to Optional, simplifying configuration and improving overall security management.
For providers that were previously set to Blocked, MFA has been updated to Optional.
All existing Optional or Enforced MFA settings remain unchanged.
We encourage providers who have not already enabled MFA to do so to further enhance data security.
👉 Learn more here:
How to configure and transition to using Multi-Factor Authentication (MFA)
Web App | New Roster Enhancements
Several enhancements have been introduced to the New Roster in the Web App.
Grey Status Stripe for Signed Off Activities
- A new grey stripe now appears on Activity and Shift cards to indicate when an Activity is signed off or locked by Timesheet Batches. This helps Team Leaders quickly identify an Activity’s status.
Roster Colours on Calendar Popovers
- Site and Service colour coding now extends to popovers in the Daily, Weekly, and Monthly calendar views, improving visual consistency.
Improved Sorting in Timeline View
- Roster cards in the Timeline view are now sorted by modified date, so the most recently updated records appear first.
👉 Learn more here: New Roster View and Planning Tool
- The 2025/26 NDIS Pricing Arrangements and Price Limits v1.1 – effective 24 Nov 2025, has been added to SupportAbility
The 2025/26 NDIS Pricing Arrangements and Price Limits v1.1 – effective 24 Nov 2025, has been added to SupportAbility and is now in use in Activities & External Invoices for services delivered on or after July 1st, 2025, that are not Signed Off.
Noting that this will only be utilised in Activities after Nov 24th, 2025, that are not Signed Off.
A planned outage of up to 5 minutes is expected while this is being added to SupportAbility from 9 pm AEST Monday, November 24th, 2025.
Please see the NDIS Pricing Arrangements and Price Limit Updates – 2025/26 article for more information regarding this and all future updates.
