Release Notes
The world of NDIS is constantly evolving and so are we.
That’s why we regularly update SupportAbility with new releases to assist with compliance, enhance quality and deliver new features.
Update
New Feature
Bug Fixes
Update to the ‘All Kms’ function in NDIS Support Allocations to align this with how the Shift Kms Settings are configured in System Preferences for the Service.
For example, when Finalised Kms is set to use ‘Recorded’ data (as is the default), the ‘+ All Kms’ button function in NDIS Support Allocations will draw the Kms from ‘Finalised’ instead of ‘Rostered’.
Performance enhancements have been made when loading the Timesheet Batch list page, including high volumes of data, to improve loading times.
The SupportAbility Activity ID and Staff Shift ID have been prioritised and added to various reports, such as the ‘Staff Hours Report’ export and the ‘Detailed Timesheet Batch’ export, making it possible to combine information from different exports containing the same Shift ID.
It is important to note that the Shift ID is not viewable in the Activity record, however, it has been added to assist providers using multiple exports together and in determining when different shifts belong to a single Activity.
This update is designed to assist with functions such as vlookup in Excel.
The ‘Staff Availability Leave Exception Search’ List export has been updated to include each leave exception’s ‘From Time’ and ‘To Time’.
Changes have been made to the ‘Easy Employer’ Time Sheet Batch export to ensure that the required data for payroll, such as Pay Rates, Sleepovers, Allowances, and Job Codes, is included.
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An update has been made to ‘Shift Role’.
By default, this is listed as ‘Disability Support Worker’; however, when the Payroll System Category is set for the Staff Member in their HR tab, e.g. to something different like ‘Higher Duties’, this will be listed here instead. -
Addition of the following fields:
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‘Roster_Shift_Paid’ – Yes = Not Paid unchecked, No = Not Paid checked
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‘Roster_Shift_Program’ – Activity Program, where applicable
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‘Roster_Shift_Job_Code’ – Addition of Job Code components as configured for Timesheets in SupportAbility (once this has been enabled as requested), e.g. [SITE]-[SERVICE]
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‘Activity ID’
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‘Shift ID’
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Changes have also been made to the ‘Staff Availability Leave Exception Search’ List export related to this, as outlined below, as this can now be used to import Staff Leave into Easy Employer.
Timesheet Categorisation update
Staff shifts that occur in the evening and commence on a Saturday or Sunday are now categorised as ‘Time and a Half’ or ‘Double Time’, respectively, instead of ‘Evening’, for providers in all States and Territories.
This categorisation was previously limited to providers in QLD and WA.
A new ‘Timesheet Categorisation Audit Report’ export is now available from the Activity Staff Report.
While this can be exported at any time, this report is intended to assist Team Leaders, Finance, and Payroll teams in reviewing Rostered, Recorded and Finalised Staff Shift data, including Timesheet Categorisation, prior to generating Timesheet Batches to ensure the data is correct and ready for payroll processing.
It is important to note that when exporting this report, staff can only see the data that they have access to.
Please see the Timesheet Categorisation Audit Report export section of the Activity Staff Report article for more information.
It is important to note an accompanying Historical Timesheet Analysis Report export, designed to assist providers in reviewing Staff Shift data following Activity Sign Off or inclusion in Timesheet Batches, is being developed and is expected in a future release.
The following Support Item was incorrectly made apportionable in SupportAbility and has now been corrected:
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04_210_0125_6_1 – 0004: Assistance with Social, Economic and Community Participation – Community Social And Recreational Activities
It is important to note if your organisation uses this Support Item and this had been apportioned to a ratio greater than 1:1 with a Custom Price, we recommend you use the Allocations Report to check this in Activities that are not Signed Off to ensure the correct price is used as this will revert to the non-apportioned price.
‘Funding Notes’ have been added to the Client Funding Search and Bulk Statements export.
Kms Totals have been added at the bottom of the Activity Staff section in the ‘Recorded’ and ‘Finalised’ columns, as well as ‘Rostered’.
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New ‘Timesheet Categorisation Audit Report’ export
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Timesheet Categorisation update
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Changes to the ‘Easy Employer’ Time Sheet Batch export
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Update to ‘All Kms’ in NDIS Support Allocations
A new ‘Timesheet Categorisation Audit Report’ export is now available from the Activity Staff Report.
While this can be exported at any time, this report is intended to assist Team Leaders, Finance, and Payroll teams in reviewing Rostered, Recorded and Finalised Staff Shift data, including Timesheet Categorisation, prior to generating Timesheet Batches to ensure the data is correct and ready for payroll processing.
It is important to note that when exporting this report, staff can only see the data that they have access to.
Please see the Timesheet Categorisation Audit Report export section of the Activity Staff Report article for more information.
It is important to note an accompanying Historical Timesheet Analysis Report export, designed to assist providers in reviewing Staff Shift data following Activity Sign Off or inclusion in Timesheet Batches, is being developed and is expected in a future release.
Timesheet Categorisation update
Staff shifts that occur in the evening and commence on a Saturday or Sunday are now categorised as ‘Time and a Half’ or ‘Double Time’, respectively, instead of ‘Evening’, for providers in all States and Territories.
This categorisation was previously limited to providers in QLD and WA.
Changes have been made to the ‘Easy Employer’ Time Sheet Batch export to ensure that the required data for payroll, such as Pay Rates, Sleepovers, Allowances, and Job Codes, is included.
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An update has been made to ‘Shift Role’.
By default, this is listed as ‘Disability Support Worker’; however, when the Payroll System Category is set for the Staff Member in their HR tab, e.g. to something different like ‘Higher Duties’, this will be listed here instead. -
Addition of the following fields:
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‘Roster_Shift_Paid’ – Yes = Not Paid unchecked, No = Not Paid checked
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‘Roster_Shift_Program’ – Activity Program, where applicable
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‘Roster_Shift_Job_Code’ – Addition of Job Code components as configured for Timesheets in SupportAbility (once this has been enabled as requested), e.g. [SITE]-[SERVICE]
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‘Activity ID’
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‘Shift ID’
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Changes have also been made to the ‘Staff Availability Leave Exception Search’ List export related to this, as outlined below, as this can now be used to import Staff Leave into Easy Employer.
The ‘Staff Availability Leave Exception Search’ List export has been updated to include each leave exception’s ‘From Time’ and ‘To Time’.
The SupportAbility Activity ID and Staff Shift ID have been prioritised and added to various reports, such as the ‘Staff Hours Report’ export and the ‘Detailed Timesheet Batch’ export, making it possible to combine information from different exports containing the same Shift ID.
It is important to note that the Shift ID is not viewable in the Activity record, however, it has been added to assist providers using multiple exports together and in determining when different shifts belong to a single Activity.
This update is designed to assist with functions such as vlookup in Excel.
Performance enhancements have been made when loading the Timesheet Batch list page, including high volumes of data, to improve loading times.
Update to the ‘All Kms’ function in NDIS Support Allocations to align this with how the Shift Kms Settings are configured in System Preferences for the Service.
For example, when Finalised Kms is set to use ‘Recorded’ data (as is the default), the ‘+ All Kms’ button function in NDIS Support Allocations will draw the Kms from ‘Finalised’ instead of ‘Rostered’.
- The 2024/25 NDIS Pricing Arrangements and Price Limits – effective 1 July 2024, has been added to SupportAbility.
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Client Funding Statements can now be generated in bulk from the Actions menu of the Client Funding Search.
The 2024/25 NDIS Pricing Arrangements and Price Limits – effective 1 July 2024, has been added to SupportAbility and is now in use in Activities & External Invoices for services delivered on or after July 1st, 2024, that are not Signed Off.
N.B. The only exception to this is where a Client’s Price Guide Transition settings are configured not to utilise the latest Price Guide in Activities.
Summary of changes
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15 Support Items have been added
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03_091800084_0103_1_1 – Continence – bowel care
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03_093040085_0103_1_1 – Continence – bed/chair/floor protection
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03_093021079_0103_1_1 – Continence – disposable personal protection
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03_093021078_0103_1_1 – Continence – reusable/washable personal protection
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03_092700083_0103_1_1 – Continence – urinary collection items and accessories
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03_092700081_0103_1_1 – Continence – drain/leg bags
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03_092400080_0103_1_1 – Continence – catheters/sheaths
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03_092100082_0103_1_1 – Continence – consumables
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06_182495414_0111_2_2 – MHM – Cabinetry Alterations
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06_182495413_0111_2_2 – MHM – Toilet Replacement
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10_806_0133_5_1 – Supports in Employment – Weekday Daytime
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10_101_0106_6_3 – Psychosocial Recovery Coaching – Weekday Daytime
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10_002_0106_8_3 – Support Coordination Level 2: Coordination of Supports
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15_799_0106_1_3 – Provider travel – non-labour costs
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15_300_0103_1_3 – Assistive Technology Mentoring
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316 Support Items have been removed
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This includes the TTP Support Items and Legacy Transitional Approach Group Support Items
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179 Support Items have had a price increase
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5 Support Items have been changed to Notional Unit Price Support Item with the price of $1 to align with the Notional Unit Price
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01_050_0115_1_1 – Assistance With Daily Life Tasks Provided In Residential Aged Care Facility
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03_050903053_0103_1_1 – Incontinence Alarms
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03_710400002_0103_1_1 – Disability-Related Health Equipment and Consumables – Set Up/Training
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05_501224309_0105_1_2 – Tyre – Wheeled mobility
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06_182499311_0111_2_2 – HM – Design Consultation with Builder
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1 Support Item has a changed name
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26 Support Items are now Legacy
Please see the NDIS Pricing Arrangements and Price Limit Updates – 2024/25 article for more information regarding this and for all future updates.
The Temporary Transformation Payment (TTP) ended on July 1, 2024, and providers can no longer claim the TTP loading for services delivered on or after this date.
When TTP is still configured to ‘Activated’ in System Preferences, the subsequent ‘Activate TTP for new NDIS Direct Client Funding records’ setting has been turned off as TTP is no longer valid.
It is recommended that providers using TTP ensure that all Activities for services delivered up to June 30, 2024, are Signed Off before manually deactivating TTP in System Preferences.
Deactivating TTP in System Preferences is required so that:
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all TTP NDIS Support Allocations in Activities that are not Signed Off are automatically updated to the non-TTP equivalent, and
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TTP Supports can no longer be used.
Once deactivated, your organisation will continue to be able to invoice/claim for any TTP Supports included in Signed Off Activities.
Similarly, it is recommended that providers do not Sign Off Activities for services delivered from the 1st of July, 2024, until your organisation deactivates TTP in System Preferences to ensure TTP Support Items are updated to the non-TTP equivalent and can no longer be used.
Important – if TTP is not deactivated in System Preferences and TTP Support Items are allocated in Activities after July 1st, 2024, these Allocations will not be removed upon Activity Sign Off, and it will be possible to allocate these Supports and invoice/claim for them, which will result in errors and unpaid invoices.
Therefore, it is critical that providers who utilise TTP and have TTP Support Items Allocated in Activities after July 1st, 2024, deactivate TTP in System Preferences as soon as all of the Activities up to June 30th, 2024, are Signed Off.
Please see the instructions below about how to deactivate TTP in System Preferences, or please contact the Customer Success team if you need any assistance with this.
Please see this section of the NDIS Pricing Arrangements and Price Limit Updates – 2024/25 article about how to deactivate TTP.
Client Funding Statements can now be generated in bulk from the Actions menu of the Client Funding Search and emailed to participants or their Primary or Billing Contact for the required reporting period.
This has been designed to assist providers who issue monthly statements to participants so they can be generated based on the required parameters and used with a mail merge for bulk emailing.
Please see the How to Generate Bulk Client Funding Statements article for more information regarding this new feature.
Kms Totals have been added at the bottom of the Activity Staff section in the ‘Recorded’ and ‘Finalised’ columns, as well as ‘Rostered’.
‘Funding Notes’ have been added to the Client Funding Search and Bulk Statements export.
The following Support Item was incorrectly made apportionable in SupportAbility and has now been corrected:
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04_210_0125_6_1 – 0004: Assistance with Social, Economic and Community Participation – Community Social And Recreational Activities
It is important to note if your organisation uses this Support Item and this had been apportioned to a ratio greater than 1:1 with a Custom Price, we recommend you use the Allocations Report to check this in Activities that are not Signed Off to ensure the correct price is used as this will revert to the non-apportioned price.
- This release includes foundational changes related to enhancing the rostering and time and attendance functionality within SupportAbility with Staff Shift changes and new Service-based Staff Shift settings
- Shift Sign Off is now available on the Mobile App
- Changes have been made to how Support Item Budgets are calculated when a frequency other than ‘once’ is selected
Staff Shift changes
- To provide greater transparency and auditability between the hours and/or kilometres (kms) rostered, the actual hours worked and/or kms travelled, and the finalised data for payroll, the single ‘Working From-To Time’ column in the Activity Staff section of the Activity record has been updated and split into three columns: ‘Rostered’, ‘Recorded’, and ‘Finalised’.
- A contextual ‘Actions’ menu has been added to the far right of the Activity Staff section of the Activity record (replacing the Delete trashcan icon).
- The Actions menu is now where you can ‘Change Staff’, update ‘Non-NDIS Chargeable Hours’, or ‘Delete [the] Shift’.
- This release steps toward aligning the workflows for Staff Shifts in the Web App and Mobile App:
- Shift Sign Off is now available in the Mobile App, and
- Check In/Out and Recorded Kms data is now displayed instantaneously under ‘Recorded’ in the Activity record on the Web App.
- The Activity Sign Off no longer autocompletes the Staff Shift Sign Off when the Shift Sign Off is configured as on for the relevant Services (as is the default).
- Any Staff Shifts included in an Activity that has been Signed Off will be available to include in Timesheet Batches for payroll, regardless of the Shift Sign Off status.
Please see the new Rostered, Recorded, and Finalised Staff Shifts and Kms Overview article for more information about all of the above changes.
New Staff Shift Settings configurable by Service are now available which apply to both the Web App and the Mobile App, allowing providers to:
- Turn off or on features related to Staff Shifts, e.g. Shift Sign Off or the ability to Capture Kms.
- Shift Sign Off and Capture Kms are on for all Services by default, as is the current functionality.
- Configure inline Warning messages for Recorded Shift Hours and/or Kms based on customised thresholds.
- Set your organisation’s preference for the default data to populate in Finalised, designed to minimise the clicks required for those completing the Activity Sign Off.
- The default settings for existing and new Services added for Finalised are to populate Rostered data for Hours, and Recorded data for Kms.
- A Bulk Actions menu has been added to allow Staff Shift settings to be applied to multiple Services at a time.
Please see the new How to configure Staff Shift Settings by Service article for more information.
Changes have been made to the Activity Schedule Dashboard Portal to align with the above:
- The first section of the Activity Schedule Dashboard portal has been renamed to ‘Shifts without Sign Off’.
- If ‘Shift Sign Off’ is turned off for the related Service, the ‘Shift Sign Off’ column will be empty.
- The bottom section of this Dashboard portal has been renamed to ‘Shifts with Shift or Activity Sign Off complete’
- Status icons have been updated to help determine whether the Shift Sign Off is required or has been completed (please see below).
The following changes have been made to Activity Icons:
- The clock icon has been updated to ‘Shift Not Signed Off‘.
- This icon now only displays when Shift Sign Off is configured for a related Service.
- The tick icon has been updated to ‘Shift Signed Off‘ solely.
- This icon was previously used to reflect Activity Sign Off, too.
- A new checklist icon has been added to reflect when the ‘Activity has been Signed Off‘.
- These Activity icon changes have been applied in the following places on the Web App:
- Roster
- Activity Schedule Dashboard Portal
- Activity Search Results Lists
- Activity Report
- Activity Staff Report
- Activity Staff section of the Activity record
- Activities tab on the Client record
Changes have also been made to the Activity Staff Report, the Staff Hours Report and Timesheet Batch data to align with the above:
- Rostered shift information and kms is returned in the results for the following reports up until Activity Sign Off, then Finalised data is used:
- Activity Staff Report and associated exports
- Staff Hours Report and exports
- All Timesheet Batch exports have been updated to use Finalised data.
This release also includes an update to how SupportAbility completes Support Item Budget calculations in NDIS Client Funding records when a frequency other than ‘once’ is selected.
- Before this update, a pro-rata based on 365 days was applied regardless of the frequency selected, e.g., ‘weekly’ or ‘monthly’.
- This update removes the pro-rata from the calculation, resulting in clearer and more predictable calculated totals based on the Funding period and eliminating the confusion surrounding how these calculations are completed.
- In this release, all existing calculated Support Item Budgets that use a frequency other than ‘once’ will be converted from a calculated budget to a ‘Total Budget’ value.
- This is required to ensure that existing calculated Support Item Budgets are not recalculated. It will also ensure that the value of the existing calculated Budgets remains unchanged while allowing all future calculated Support Item Budgets to be completed with the updated formula.
- Information about the previous calculator parameters has been added to the corresponding notes field of any calculated Support Item Budgets for reference.
- Removal of the Shared Security log-in requirement
- Option to update shifts to ‘TO BE FILLED’ when approving Availability Exceptions or when a Staff Member is made inactive
- New setting to hide a Staff Member from being available to roster
The recent upgrade to SupportAbility v8.4 required all users to enter the Shared Username and Password when they first logged in following this update.
We do apologise that advance notice of this requirement was not provided and for any issues that this caused your organisation the morning after the release. This event allowed our team to reflect, in detail, on the efficacy of this initial log-in step.
The Shared Security requirement was put in place many years ago to stop the server from responding to unnecessary traffic.
As part of the security enhancements introduced as part of our ISO27001 certification, a Web Application Firewall was introduced to reject web page requests that look suspicious.
Rate limiting was also introduced to block suspicious high-volume traffic during a short period of time.
These and other security measures mean that the shared security mechanism is now redundant.
Therefore, the Shared Security log-in requirement has been removed in this upgrade and is no longer required when logging into SupportAbility.
When an Unavailable Leave Exception is being approved, or a Staff Member is made inactive, a new option is now available to update the shifts the Staff Member is rostered into to ‘TO BE FILLED’ as required.
A note can be added as part of this process, which is appended to the ‘Non-Replicating Staff Notes’ field in each Activity, with shifts updated to TO BE FILLED upon confirmation.
A new setting is available in the Human Resources tab of the Staff Account called Not Available To Roster.
This new setting would be suitable for staff who do not provide direct service delivery to Clients, e.g. managers, HR, finance or administration personnel.
When set, it hides the individual from appearing in the list of available or suggested Staff when rostering or replacing someone on leave.
This also results in the following amber message appearing in the Availability tab of the Staff Account and in My Staff Account: Not Available To Roster has been configured in the Human Resources tab.
- Infrastructure upgrades
- SupportAbility Web App interface update
- Client Incident Tags
- Log out from the PIN screen in the Mobile App
Staggered release
Due to the volume of changes in the upgrade to v.8.4, this update will have a staggered release commencing Tuesday evening, 27th of February 2024.
This means that v8.4 will be applied to each provider’s SupportAbility installation over a two-week period until all installations have been updated to the latest version.
As always, if you have any questions or encounter any technical issues associated with this upgrade, don’t hesitate to get in touch with us at support@supportability.com.au for assistance.
Infrastructure upgrades
The infrastructure, core programming languages, and software libraries that underpin all SupportAbility installations have all been upgraded for added security and efficiency.
While these changes will likely go unnoticed by Staff Members, this is essential for future product enhancements, as outlined in the recently updated SupportAbility Roadmap article.
SupportAbility Web App interface update
We are excited to announce that the SupportAbility Web App has had a much-needed makeover in this release.
The updated design of the SupportAbility Web App interface is focused on providing Staff Members with a modern and cleaner user experience.
By lightening the background and reducing the use of bold colours, screens previously susceptible to being cluttered with colour (e.g. Dashboard Notifications) have been updated, resulting in items that require attention standing out more.
It is important to note that this update will not change all areas of the SupportAbility Web App visually, including but not limited to:
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the Warning bar in Client records and Activities,
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Bookmarks,
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pop-up windows, etc.
These items will be updated to align with the modernised interface over time.
The screenshots and screens used in our learning material will continue to use the previous background colour and will also be updated over time.
Client Incident Tags
A new Tag cloud has been introduced, allowing providers to create Client Incident Tags in the ‘Tags’ tab in System Preferences.
Once created, Staff will be able to add the relevant Tag/s to the Client Incident record as required.
Tags can then be used as a search criteria when choosing which Client Incidents to include in the Client Incident Report, accessible from the print menu in the Client record or from the ‘Clients’ section of the Reports menu.
Staff can now log out from the PIN screen in the SupportAbility Mobile App if required.
Fixed an issue to ensure the ‘Number of Days Advance Notice’ is working correctly in relation to the Activity Schedule Dashboard Portal.
Fixed an issue in the ‘Availability’ tab in My Staff Account resulting in Standard Availability hours being displayed.
Fixed an issue to ensure the Document Preview button is working as expected on Chrome mobile when the SupportAbility Web App was being viewed in Desktop mode.
- The 2023/24 NDIS Pricing Arrangements and Price Limits – effective 1 January 2024, has been added to SupportAbility.
- 180 Support Items updated to Legacy Supports
- NDIS Group Supports update
- Minor updates to the Client Workforce tab for Supported Employment
NDIS Group Supports update
- To ensure that the Support Items associated with the new pricing arrangements for group-based social and community participation are available prior to the upcoming transition deadline of the 31st of December, 2023; the NDIS Group Supports setting has been changed for providers that are still in the ‘Transitional Approach’ stage to the ‘Preparation Phase’.
- This update also removes the ability to revert this setting to the ‘Transitional Approach’, which was previously possible, and has made this option unavailable to select across all SupportAbility installations. This is required to ensure that the group-based social and community participation supports associated with the new pricing arrangements are available in all SupportAbility installations.
- To clarify, this update does not change any existing data; it just means the Support Items associated with the new pricing arrangements for group-based social and community participation are no longer hidden and are available to utilise as required.
Please see the Transitioning to the New Approach for Community and Centre Based Group NDIS Supports article and let us know if you have any questions at all about this.
Minor updates to the Client Workforce tab for Supported Employment
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Addition of a new SWS ID field to record the participant’s Supported Wage System ID where applicable
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The existing ‘Award Grade’ field has been converted to a configurable List called Client: Workforce Award Grade (available in the Lists tab in System Preferences).
No changes have been made to existing data, however, the default Award Grade options to select now include – A, B, 1, 2, 3, 4, 5, 6 and 7.
- The 2023/24 NDIS Pricing Arrangements and Price Limits v1.2 update has been added to SupportAbility
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Client Goals/Goal Strategies can now be linked to Journals in the SupportAbility Mobile App
- Advanced notice of an upcoming update in Feb 2024 – the background colour of the SupportAbility Web App is changing to modernise this
Client Goals and Goal Strategies can now be linked to Journals in the SupportAbility Mobile App
We are pleased to announce that once a Client Journal has been added and saved in the SupportAbility Mobile App, a new ‘Goals’ tab will appear, allowing you to link the relevant Client Goals and Goal Strategies to the Client Journal.
Any available Strategy Tasks can be viewed when linking a Goal Strategy to a Client Journal. Notes related to the linked Client Goal or Goal Strategy can be added, along with a Goal Progress Assessment Score where required.
When viewing historic Client Journals, the Goals tab is available to view linked Client Goals or Goal Strategies, the associated notes and Goal Progress Assessment Scores.
We recommend reviewing this section of the SupportAbility Mobile App – overview article for more information about this new functionality.
The 2023/24 NDIS Pricing Arrangements and Price Limits v1.2 update has been added to SupportAbility.
This includes the addition of seven new Provider Travel Non-Labour Cost Support Items and the removal of sixteen Legacy Support Items.
Please see the NDIS Pricing Arrangements and Price Limit Updates – 2023/24 article for more information.
Updates to the NDIS Service Breakdown Report
A few minor changes have been made to the layout of this report, introducing drop-down selectors to choose the relevant Sites and Services.
The layout and format of the search results have also been updated.
A bug fix has been applied to address an issue where some Category 1 Support Items appeared in duplicate at the bottom of the report after the latest upgrade to SupportAbility 8.2.0.
Category 1 Support Items will now only appear under the new PACE Category 16 when they are associated with PACE Funding records.
The text field for Actions in Client Journals and Client Incidents has been expanded.
Updates have been applied to the Incomplete Actions Dashboard Portals for both Client Journals and Client Incidents.
An ellipsis is now displayed after 200 characters to click through for more information.
Advanced notice of an upcoming update in Feb 2024
The background colour of the SupportAbility Web App will be updated to a lighter colour, along with some other minor aesthetic design changes to modernise this.
Prior to this upgrade, communications will be sent about this, and a notification message will be added to the Web App to preview this change.
- Several enhancements designed to help providers manage their Clients’ NDIS Funding while their NDIS plans gradually transition to the new ‘my NDIS provider portal’ – PACE
- Introduction of swipe gestures in the SupportAbility Mobile App for Journal Actions
Several enhancements have been released in SupportAbility v8.2 designed to help providers manage their Clients’ NDIS Funding while their NDIS plans gradually transition to the new ‘my NDIS provider portal’ – PACE.
These enhancements include:
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An additional ‘PACE’ setting for new NDIS Client Funding records – once a participant’s NDIS Plan has been transitioned to the new portal, a new NDIS Funding record must be created in SupportAbility to select this new setting.
Once selected, the new Support Categories can be added as needed, and Support Items are mapped to the correct Support Category accordingly.
For example, the Assistance in Supported Independent Living Support Item 01_801_0115_1_1 that used to belong to Category 1 is now part of the new Support Category 16, Home and Living. -
Addition of the new Support Categories – in PACE Client Funding records, NDIS Support Allocations, Budget Utilisation, reports, etc.
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Mapping of the relevant Support Items to the new Support Categories – as above.
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‘PACE’ option in the Generate Direct Bulk Payment Request (BPR) search criteria – this allows your organisation to create separate BPRs related to PACE Funding as required, given there may be longer processing times for any claims awaiting verification based on your organisation’s ‘my provider’ status.
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Addition of ‘Open’ Claim Status in BPRs – for any claims awaiting verification.
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Enhanced ability to upload a subsequent Bulk Payment Result File (BPRF) – to update the Claim Status of any ‘Open’ claims.
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Various updates to reports and exports
We recommend reviewing the brand-new article below for more details and examples of the above changes:
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Important – This functionality has been developed based on the public information made available by the NDIA in the lead-up to the start of the rollout (i.e. 30th October 2023). However, we acknowledge that due to the complexities involved in such large-scale change that the NDIS is undergoing, there may be additional considerations that need to be reviewed once participants’ NDIS plans start to transition.
With this in mind, we are keen to hear from providers as they start to navigate their way through this process. This feedback will help to inform any further enhancements that may be required in SupportAbility to help manage this transition more effectively.
Swipe gestures have been introduced in the SupportAbility Mobile App to update Journal Actions.
Please see the Swipe gestures to complete Journal Actions section of the SupportAbility Mobile App overview article for more information.
When searching for NDIS Supports in the NDIS Support Allocations window in the Activity record, the search results have been updated to list the available Support Items for the Client first, ahead of unavailable Support Items.
Confirmation of your current password is now required when Reset Password is selected in ‘My Staff Account’.
N.B. If you have forgotten your password, it is recommended to log out and select the ‘Forgot Your Password?’ link to reset this.
- Update to the minimum browser versions for optimal use of the SupportAbility Web App
- ‘Registered to Vote’ added to the Client List exports
- Client Support Needs are now available to view on the SupportAbility Mobile App
- A Client information summary is now available from the Activity Clients screen on the SupportAbility Mobile App
Update to the minimum supported web browser versions required to run SupportAbility optimally:
- Chrome – 100 (April 2022)
- Microsoft Edge – 102 (May 2022)
- Firefox – 102 (June 2022)
- Safari – 15 (September 2021)
- Safari (for iOS on iPad) – 15 (September 2021)
Please see the Supported web browsers and troubleshooting browser-related issues article for more information.
When a staff member has changed their password in ‘My Staff Account’ in the SupportAbility Web App, an email is now sent to their work email address advising of this change as an added security measure.
‘Registered to Vote’– Yes/No has been added to the end of the ‘Client List’ and ‘Client List including Personal Contacts’ exports.
These exports are available to download from the Actions menu in the Client Search list results.
A Client’s Support Needs are now available to view in the Status tab of the Client record on the SupportAbility Mobile App.
A Client information summary is now available to view in the Activity Clients tab on the SupportAbility Mobile App.
This summary can be viewed by selecting the Client’s name, allowing you to open the full Client record as needed.
Please see the Client information summary from the Activity Clients tab section of the SupportAbility Mobile App overview article for more information.
