Features

Simple and accurate NDIS invoicing and claiming that integrates directly with your finance system

Take the pain out of NDIS billing. SupportAbility saves you time, money and resources with the best NDIS billing tools in the market. Generate NDIS Bulk Payment requests and invoices with ease to ensure you get paid on time, every time.

Finance Integration

We understand how complex NDIS billing can be. That’s why we help you ensure that your invoices are clear and compliant with the latest changes in the NDIS rules and billing guides. Generate invoices for plan managers, clients or their nominees and export these invoices to your finance system for accounts receivable processing. Utilise general ledger and job coding to confirm your revenue is classified in the appropriate manner for financial analytics.

SupportAbility includes a host of ready-to-use integrations to have you up and billing in no time:

  • Xero
  • MYOB AccountRight
  • QuickBooks Desktop (via Zed Axis)
  • Reckon Desktop (via Zed Axis)

Payroll Integration

Simplify your payroll process.  Export detailed staff time and attendance data across to your organisation’s payroll system. This allows your payroll system to perform award interpretation and generate payroll.

Standard payroll integrations included:

  • MYOB AccountRight
  • Payroll Metrics
  • HR3
  • easyemployer
  • Sage Micropay

Custom Integration

Need help with a custom finance or payroll integration? If you use larger, enterprise-grade finance systems such as Microsoft Dynamics 365 Business Central, NetSuite or SAP Business One, we can work with your nominated implementation partner and build custom integrations specifically to meet your requirements.

Finance systems that we have built custom integrations for:

  • Microsoft Dynamics 365 Business Central
  • Microsoft Nav Dynamics
  • NetSuite
  • SAP Business One
  • MYOB Exo
  • MYOB Advanced
  • Plus many more — reach out if you have any further questions.

Is your finance system not listed? We can work with you and your nominated implementation partner and provide an estimate to build a custom integration to meet your specific requirements.

Business Intelligence Tools

Supercharge your reporting power. We offer a SupportAbility Data Replica as an additional subscription option which provides read-access to the raw SQL data that resides within your SupportAbility installation. Connect business intelligence tools such as Power BI and Tableau to create tailored reports and real-time dashboards.

Integrations FAQs

Answers to the most common questions we get asked
More FAQs
Yes!  SupportAbility provides flat file exports (CSV) for integration with the myplace provider portal.

Upload the results of each bulk claim to provide the perfect feedback loop and ensure a true representation of participant data between your finance system, the myplace provider portal and SupportAbility.
Yes!  SupportAbility is designed to export accounts receivable invoice data across to your organisation's finance system, which is then responsible for distributing those invoices to debtors and for managing the accounts receivable process.

We can also export time and attendance data (time sheets) for your payroll system, which is then responsible for award interpretation and payroll generation.

SupportAbility provides a large number of “out-of-the-box” finance and payroll integrations that are included with every subscription. Custom finance and payroll integrations can be built for additional systems upon request. Custom integrations do incur additional charges.
SupportAbility is designed to export invoice data across to your organisation's finance system. Your finance system will be responsible for distributing those invoices and managing the accounts receivable process.
Integrations are available, at no extra cost, for the following finance systems:
  • MYOB AccountRight v19
  • MYOB AccountRight 2020
  • Xero
  • QuickBooks/Reckon via Zed Axis (N.B. the hosted and online versions of these products is not supported)
  • Sage Evolution
  • Tencia
SupportAbility can export timesheet data across to your nominated payroll system. Your payroll system will be responsible for award interpretation on that timesheet data and processing the payroll.

Integrations are available, at no extra cost, for the following payroll systems:
  • MYOB AccountRight
  • HR3
  • Payroll Metrics
  • Sage MicrOpay
The only custom development service we provide is building custom finance and payroll integrations.

SupportAbility is not customised for individual service providers but instead uses a community development model. The Australian Disability and Mental Health industry is an incredibly diverse ecosystem of service providers with many distinctly different services and ways of operating. As a result, even though feature requests may seem imperative to an individual service provider, we are tasked with designing a system that meets the core needs of our large and growing subscriber base, whilst staying true to SupportAbility's core value of providing a simple user experience.
Yes.  Many larger organisations require direct access to their raw SupportAbility data for the following reasons:
  • the need to create custom reports using a business intelligence tool such as Tableau or Power BI
  • dashboarding
  • data warehousing purposes
  • data mining and data analytics purposes
To help organisations meet these requirements, we offer annual Data Replica subscriptions to access a MySQL slave replica of your SupportAbility installation data. This additional subscription option is available for $9,000 ex GST per annum.
SupportAbility does not currently offer an Application Programming Interface (API).

We are continually enhancing SupportAbility to meet the ever-changing needs of this industry in flux. We currently release approximately 20+ new versions of SupportAbility each year in an effort to give service providers the tools they need to manage their obligations under the NDIS.  However, this high rate of change also means that it is too early for SupportAbility to build API integrations with other systems.  API integrations are very expensive and time-consuming to build, and they are very expensive and time-consuming to modify for software vendors and the providers that integrate with them, especially in situations where the software systems are evolving and changing rapidly.

We are excited at the prospect of building a SupportAbility API once the National Disability Insurance Scheme reaches maturity and stabilises.

Transform the way you manage client care.

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