With the recent introduction of ‘subscription services’ in the NDIS Pricing Arrangements and Price Limits 2021 – 2022 effective January 2022, an update related to this has been made in the Generate Direct BPR process in SupportAbility.
This update ensures that the Activity ‘To’ Date is no longer limited to today’s date, thus allowing a future date to be selected, if required.
We are very interested to hear from providers who deliver subscription services to their participants so we may better understand this new option. We welcome feedback regarding this to support@supportability.com.au and give many thanks in advance for any insight that can be provided regarding this.
When searching for NDIS Supports in the NDIS Support Allocations window in the Activity record, the search results have been updated to list the available Support Items for the Client first, ahead of unavailable Support Items.
When saving changes made to the Client Status tab, SupportAbility now detects if five or more fields are empty.
An alert is provided upon attempting to save the record, in case this change may not have been intentional.
Please see the Client Status tab overview article for more information.
When adding Client Assessments, Client Assessment Scores can now be cleared if the wrong value is selected.
This is achieved by selecting the new cross icon on the right-hand side of the Assessment Scores.
When a Support Item that can be invoiced or claimed as a Short Notice Cancellation is added for an Absent Client in Finance Edit Mode, the Cancellation Reason of ‘Other’ is utilised by default and cannot be changed.
Therefore, it is recommended any Supports that need to be invoiced or claimed as a Short Notice Cancellation are added prior to Activity Sign Off, to ensure the applicable Cancellation Reason can be selected.
View Mobile App Check In/Out and Recorded kms in the Web App
When the SupportAbility Mobile App is used to Check In/Out of shifts and/or Record kms, this data is displayed in the Staff section of the Activity record by way of a coloured status flag – green, amber or red, based on the difference in time/kms from the rostered to the actual.
Staff Members can see the status flags for their own shifts/kms, and Staff Members with access to the Activity and the Team Leader privilege can see the status flags for all Staff shifts/kms.
Status flags can be selected to view the Check In/Out and Recorded Kms data and synchronise this in the Web App where necessary, e.g. Recorded kms for reimbursement. Synchronising this overrides the original Staff shift time (essentially customising the shift time) or the Private/Company kms fields.
Please see the Viewing Mobile App Check In/Out data and Recorded kms in the Web App article for more information.
Updates to the ‘Financials’ section of the Shared Contact record.
To better explain its function, the wording of the ‘Financial Plan Manager’ setting has been updated to ‘Debtor for Non-NDIS Invoices’.
Any Shared Contacts with this setting ticked are available to select from as the ‘Debtor for Invoices’ when adding or updating Non-NDIS Client Funding records.
The Shared Contacts Search has also been updated to reflect this.
- the Day of the Week is now included next to the date
- fix to ensure the Activity Description populates under ‘Activity’
- fix to ensure ‘Program’ populates when Activity Programs are in use
Update to the minimum supported web browser versions required to run SupportAbility optimally:
- Chrome – 100 (April 2022)
- Microsoft Edge – 102 (May 2022)
- Firefox – 102 (June 2022)
- Safari – 15 (September 2021)
- Safari (for iOS on iPad) – 15 (September 2021)
Please see the Supported web browsers and troubleshooting browser-related issues article for more information.
Upcoming update – Shared Activity Costs decommissioned
Shared Activity Costs are Non-NDIS amortised chargeable items and were designed as part of the first release of SupportAbility over a decade ago.
In recent times, this functionality is only used by a handful of providers and is used in less than 0.1% of Activities.
In our efforts to simplify SupportAbility, and in this case the Activity Edit screen and billing functions, this legacy functionality is set to be decommissioned in the next SupportAbility upgrade (date TBC at this stage).
Further communications regarding this will be sent to providers who have Invoiced for Shared Activity Costs in the past year.
Please see the SupportAbility Roadmap article for more information regarding this.
