Work Types and the Employment Hero Timesheet API are now available

• Beta testing has concluded successfully, and both features are now available for all providers.

• Work Types can be configured and applied to Staff Shifts as needed, and Timesheet data can be sent to Employment Hero for payroll processing via API, once configured, without a manual export step.

A faster, clearer way to work with the roster

The roster has had a significant refresh, focused on helping you get to the right Activities and Shifts, and the right people, with greater ease.

Find the right staff to fill or replace shifts instantly

In the Timeline view, a new inline search bar sits directly above the staff rows, allowing you to filter the staff list by Staff Members, Site, Service, Program and Employment Type all at once.

• The search bar replaces the Staff Members dropdown in the Timeline sidebar and shows your first few filters, with a “+N” button to view the rest.

• Stack filters like “Support Coordination” and “Casual” to refine the list of suitable staff members to fill or take a shift.

  • Staff and shifts that do not match are not displayed, and each group header shows a match count, such as “4 of 12 match”, so you always know if there is data that sits outside your filters.

  • This includes the To Be Filled group, so if a filter is hiding an unfilled shift, you will see it as “0 of 1 match” rather than an empty section.

Filter by what needs attention

A new Status filter lets you narrow the roster cards displayed to Shifts and Activities in each view that are:

• ‘To Be Filled’,

• ‘Needs Attention’ (clashes, client conflicts, absentees), or

• ‘Not Signed Off’, which reflects the sign-off state of the Activity or the Shift, depending on which you are viewing.

Combine these with your existing filters, and the roster updates instantly, with no reload required.

Your active Status filter also appears as a removable chip above the roster, so it remains visible even when the sidebar is collapsed.

See your filters at a glance

Selections in the ‘View Roster By’ filters on the left-hand side now appear as removable chips directly beneath each dropdown, making it clear how your roster is filtered without reopening a single menu.

Where you have a long list selected, the first five are shown with a “+N” button that opens the full list. You can remove any individually, or ‘Clear all’ with one click.

Choose your own date range

Alongside Day, Week, and Month, Fortnight and Custom options are now available.

Fortnight aligns with your organisation’s ‘Pay Period’ settings, so if your pay cycle starts on a Wednesday, the Fortnight view starts there too, and the day columns read from that day.

A Custom date range (up to 1 month) can be selected when viewing Activities in the Calendar and Agenda views. This is designed to allow you to focus on a selected date range, e.g. an excursion or camp that spans multiple days.

The mini calendar on the left shows your selection as a highlighted band with clear start and end points.

Fewer clicks to change what you are looking at

Data and Period are no longer dropdown menus. Where a view only supports one option, that value is now shown as a plain label rather than a menu that opens to a single choice.

In the Timeline view, for example, this simply reads “Day” and “Shifts” because those are the only options available.

A simpler, narrower sidebar

“Roster Data” is now clearly labelled “Filter roster by”, so the section makes its purpose clear: to filter the roster cards being displayed.

The Status filter sits below your main filters, and the Colour selector has moved out of the top bar into a new Display section at the bottom, grouped with how the roster looks rather than what it shows.

“Go back to Old Roster” is still available from the settings menu in the bottom left.

2026/27 NDIS Pricing Schedule – effective 1 July 2026

The 2026/27 NDIS Pricing Schedule – effective 1 July 2026, has been added to SupportAbility and is now in use in Activities & External Invoices for services delivered on or after July 1st, 2026, that are not Signed Off.

This year, the NDIA published the Pricing Schedule (price tables only), without a full Pricing Arrangements and Price Limits (PAPL) rules document or a new Support Catalogue.

Our approach is to apply the 2026/27 prices while continuing to rely on the rules in the previous 2025/26 Support Catalogue for structural attributes not provided by the Schedule. Once the full rules document and the new Support Catalogue are released, we will conduct a thorough review and update SupportAbility accordingly.

As part of this release, 33 Support Items have been added and 25 removed. The new Allied Health modifier Support Items have been added as separate items, each mapped to the relevant Claim Type, including a new Telehealth Claim Type. For example, 01_661_0128_1_3_NF will appear as such and map to the ‘Non-Face-To-Face’ Claim Type only. 

SIL providers: please note a new registration group (0138) replaces the previous 0115 Items for SIL supports delivered from 1 July 2026 for registered providers. Funding records using Support Item Budgets will need to be reviewed, and NDIS Support Allocations for services delivered on or after the 1st of July, 2026, will need to be updated to the new 0138 Items where relevant.

Please see the NDIS Pricing Arrangements and Price Limit Updates – 2026/27 article for full details on items added and removed, the Allied Health modifier items, and SIL guidance further to the above.

Work Types and Employment Hero Timesheet API – Extended release

Beta testing of Work Types and the Employment Hero Timesheet API integration, announced with v9.11 in April, continues to progress well. This functionality lets providers map SupportAbility shift data to payroll Work Types and send categorised timesheet data to Employment Hero via API for approval and inclusion in Pay Runs, reducing manual payroll entry.

We have now made this functionality available to more providers who use Employment Hero or have expressed interest, and we will be in direct contact with those providers about this.

Further communications will be sent when Work Types and the Employment Hero Timesheet API are ready to be made available to everyone, along with the accompanying learning material.

If your organisation is interested in Work Types or the Employment Hero Timesheet API ahead of this being made available to all providers, please get in touch with us, and we would be glad to talk it through with you.

New Change Log added to the Activity Record

A new Change Log tab has been added to the Activity record, giving you visibility of changes made to an Activity record after this release. 

This first iteration records direct, field-level changes made to an Activity, including:

• Activity Details edits

• Participant changes

• Funding and allocation changes per participant

• Activity Sign Off

Each entry shows the date, who made the change, and what changed, so Team Leaders and managers can see how an Activity has been updated.

This first iteration does not yet capture every change made to an Activity, and we will continue to expand what is recorded in future releases, including changes to Staff and Shifts, as well as changes that flow through to other Activities via replication. We will share more as this is extended.

Please see the Activity Change Log article for more information.

New Roster enhancements

This release includes several enhancements to the New Roster to make it easier for rostering teams to work the way they prefer, based on feedback from providers using the new Agenda and Timeline views in day-to-day use.

Shifts in the Agenda view

In addition to Activities, Team Leaders can now see Shifts in the Agenda view.

Shift data now appears directly in the Agenda view, so rostering teams can see which specific Shifts still need to be filled without changing views.

Activities and Shifts grouped in the Agenda view

Activities and Shifts in the Agenda view are now grouped by Service or Site (depending on your active ‘Colour by’ selection), rather than being listed alphabetically by Activity name.

This brings the Agenda view closer to the nested, grouped layout of the old roster’s list view that many rostering clerks found easy to scan.

Related Activities and Shifts at the same time now sit together under a clear group heading, with a secondary alphabetical sort by Activity name applied within each group. This grouping applies consistently across the day, week, month, and custom date range views.

Return to your place after allocating a Shift in the Timeline view

When allocating a Shift via drag-and-drop in the Timeline view, you are now returned to that Staff Member’s row in the ‘Staff with Shifts’ section, with a confirmation message and a brief highlight on the newly allocated Shift.

Previously, after a drag-and-drop allocation, you had to scroll back up the page to see the allocated Shift again. For providers with large numbers of Staff, this was time-consuming. This change keeps you in context so you can keep working through your roster without losing your place.

Please see the New Roster View and Planning Tool article for more information. 

Sort options in the Change Staff Member modal and Activity creation wizard

You can now sort the Staff list in both the Change Staff Member modal and the Staff selection step of the Activity creation wizard.

The Agreed Hours, Potential Overtime, Work With Preference, and Available column headers are now clickable to sort the list, helping you quickly identify the most suitable Staff Member when filling or changing a Shift.

Sorting is applied within each Staff grouping, and the default order remains alphabetical by Staff Name.

Please see the How to fill ‘To Be Filled’ Shifts and change a Staff Member in a Shift article for more information. 

Client Incident Report Export Search enhancements

Following the introduction of the Client Incident Report Export to CSV in v9.11, this release adds further search and navigation options to the Client Incident Report Export Search page (Reports > Clients > Client Records).

• Client filter added, so you can narrow results to one or more specific Clients.

• Client Incident Tag filter added, so you can narrow results to incidents matching one or more selected Tags.

• Client Incident ID column added as the first column in the on-screen results, with each ID shown as a link that takes you straight to the corresponding Client Incident record, subject to your existing permissions.

Both new filters respect the same access controls already applied to this page, and the CSV export output is unchanged.

Please see the Client Incident Report Export article for more information.

A note on availability

Once updates are released, app updates need to be reviewed and approved by Apple and Google before they become available for download.

This approval process is outside of our control, and timing can vary.

Once approved, when staff actually receive the update will depend on each device’s app update settings.

Devices set to update apps automatically will receive the new version in due course, while staff who manage updates manually will need to update the SupportAbility Mobile App from the App Store or Google Play Store themselves.

We recommend letting your team know that an update is on the way, so they can check for it manually if needed.

Client Incidents on the Mobile App

Support workers can now create and manage Client Incidents directly in the Mobile App, capturing what’s happened in the moment without needing to switch to the Web App.

What’s now available in the app:

• Create a Client Incident from a Journal record
  • When adding or editing a Client Journal, support workers can now add a Client Incident linked to this in the same workflow.
• Add and manage Client Incident Actions
  • Actions can be added, updated, and completed from the Client Incident Actions tab once a Client Incident has been added.
• View and update existing Client Incidents
  • Incident details linked to a Journal can be reviewed and/or edited on the go as needed.
• Locking and access rules aligned with the Web App.
  • Locking behaviour, the ‘Edit Locked Journals’ privilege, and access rules for partially locked Journals all behave consistently with the Web App.
  • Where a Client Incident is locked, but a support worker has Actions assigned to them, they can still update those Actions.

What this means for your team

If your organisation uses the ‘Lock Client Incidents after’ setting introduced in Web App v9.11, the same locking rules will now apply on Mobile automatically. No additional configuration is required.

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Please see the Client Incidents on the Mobile App section of this article for more information, including examples.

App icon refresh

The SupportAbility Mobile App icon has been updated to use a cream background from our brand palette, bringing it in line with the rest of the SupportAbility look and feel.

This will appear on staff devices and in the App Store and Play Store listings.

Coming soon to the Mobile App

We’re already working on the next step for Client Incidents on Mobile: surfacing assigned Client Incident Actions on the Home screen alongside Journal Actions.

This will give support workers a single place to see all of their outstanding follow-ups, with the same Overdue, Due Today, and Upcoming groupings used for Journal Actions today. We’ll share more in an upcoming release.

If you have any questions, please reach out to the Customer Success team.