Mobile App version 1.10.0

A note on availability

Once updates are released, app updates need to be reviewed and approved by Apple and Google before they become available for download.

This approval process is outside of our control, and timing can vary.

Once approved, when staff actually receive the update will depend on each device’s app update settings.

Devices set to update apps automatically will receive the new version in due course, while staff who manage updates manually will need to update the SupportAbility Mobile App from the App Store or Google Play Store themselves.

We recommend letting your team know that an update is on the way, so they can check for it manually if needed.

Client Incidents on the Mobile App

Support workers can now create and manage Client Incidents directly in the Mobile App, capturing what’s happened in the moment without needing to switch to the Web App.

What’s now available in the app:

• Create a Client Incident from a Journal record
  • When adding or editing a Client Journal, support workers can now add a Client Incident linked to this in the same workflow.
• Add and manage Client Incident Actions
  • Actions can be added, updated, and completed from the Client Incident Actions tab once a Client Incident has been added.
• View and update existing Client Incidents
  • Incident details linked to a Journal can be reviewed and/or edited on the go as needed.
• Locking and access rules aligned with the Web App.
  • Locking behaviour, the ‘Edit Locked Journals’ privilege, and access rules for partially locked Journals all behave consistently with the Web App.
  • Where a Client Incident is locked, but a support worker has Actions assigned to them, they can still update those Actions.

What this means for your team

If your organisation uses the ‘Lock Client Incidents after’ setting introduced in Web App v9.11, the same locking rules will now apply on Mobile automatically. No additional configuration is required.

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Please see the Client Incidents on the Mobile App section of this article for more information, including examples.

App icon refresh

The SupportAbility Mobile App icon has been updated to use a cream background from our brand palette, bringing it in line with the rest of the SupportAbility look and feel.

This will appear on staff devices and in the App Store and Play Store listings.

Coming soon to the Mobile App

We’re already working on the next step for Client Incidents on Mobile: surfacing assigned Client Incident Actions on the Home screen alongside Journal Actions.

This will give support workers a single place to see all of their outstanding follow-ups, with the same Overdue, Due Today, and Upcoming groupings used for Journal Actions today. We’ll share more in an upcoming release.

If you have any questions, please reach out to the Customer Success team.