March 19, 2024
  • Removal of the Shared Security log-in requirement
  • Option to update shifts to ‘TO BE FILLED’ when approving Availability Exceptions or when a Staff Member is made inactive
  • New setting to hide a Staff Member from being available to roster
Update

The recent upgrade to SupportAbility v8.4 required all users to enter the Shared Username and Password when they first logged in following this update.

We do apologise that advance notice of this requirement was not provided and for any issues that this caused your organisation the morning after the release. This event allowed our team to reflect, in detail, on the efficacy of this initial log-in step.

The Shared Security requirement was put in place many years ago to stop the server from responding to unnecessary traffic.

As part of the security enhancements introduced as part of our ISO27001 certification, a Web Application Firewall was introduced to reject web page requests that look suspicious.

Rate limiting was also introduced to block suspicious high-volume traffic during a short period of time.

These and other security measures mean that the shared security mechanism is now redundant.

Therefore, the Shared Security log-in requirement has been removed in this upgrade and is no longer required when logging into SupportAbility. 

Update

When an Unavailable Leave Exception is being approved, or a Staff Member is made inactive, a new option is now available to update the shifts the Staff Member is rostered into to ‘TO BE FILLED’ as required. 

A note can be added as part of this process, which is appended to the ‘Non-Replicating Staff Notes’ field in each Activity, with shifts updated to TO BE FILLED  upon confirmation.

Update

A new setting is available in the Human Resources tab of the Staff Account called Not Available To Roster.

This new setting would be suitable for staff who do not provide direct service delivery to Clients, e.g. managers, HR, finance or administration personnel.

When set, it hides the individual from appearing in the list of available or suggested Staff when rostering or replacing someone on leave. 

This also results in the following amber message appearing in the Availability tab of the Staff Account and in My Staff Account: Not Available To Roster has been configured in the Human Resources tab.

  • Infrastructure upgrades
  • SupportAbility Web App interface update
  • Client Incident Tags
  • Log out from the PIN screen in the Mobile App
Update

Staggered release

Due to the volume of changes in the upgrade to v.8.4, this update will have a staggered release commencing Tuesday evening, 27th of February 2024.

This means that v8.4 will be applied to each provider’s SupportAbility installation over a two-week period until all installations have been updated to the latest version.

As always, if you have any questions or encounter any technical issues associated with this upgrade, don’t hesitate to get in touch with us at support@supportability.com.au for assistance.

Update

Infrastructure upgrades

The infrastructure, core programming languages, and software libraries that underpin all SupportAbility installations have all been upgraded for added security and efficiency.

While these changes will likely go unnoticed by Staff Members, this is essential for future product enhancements, as outlined in the recently updated SupportAbility Roadmap article.

Update

SupportAbility Web App interface update

We are excited to announce that the SupportAbility Web App has had a much-needed makeover in this release.

The updated design of the SupportAbility Web App interface is focused on providing Staff Members with a modern and cleaner user experience.

By lightening the background and reducing the use of bold colours, screens previously susceptible to being cluttered with colour (e.g. Dashboard Notifications) have been updated, resulting in items that require attention standing out more.

It is important to note that this update will not change all areas of the SupportAbility Web App visually, including but not limited to:

  • the Warning bar in Client records and Activities,

  • Bookmarks,

  • pop-up windows, etc.

These items will be updated to align with the modernised interface over time.

The screenshots and screens used in our learning material will continue to use the previous background colour and will also be updated over time.

Update

Client Incident Tags

A new Tag cloud has been introduced, allowing providers to create Client Incident Tags in the ‘Tags’ tab in System Preferences.

Once created, Staff will be able to add the relevant Tag/s to the Client Incident record as required.

Tags can then be used as a search criteria when choosing which Client Incidents to include in the Client Incident Report, accessible from the print menu in the Client record or from the ‘Clients’ section of the Reports menu.

Update

Staff can now log out from the PIN screen in the SupportAbility Mobile App if required.

Update

Fixed an issue to ensure the ‘Number of Days Advance Notice’ is working correctly in relation to the Activity Schedule Dashboard Portal.

Update

Fixed an issue in the ‘Availability’ tab in My Staff Account resulting in Standard Availability hours being displayed.

Update

Fixed an issue to ensure the Document Preview button is working as expected on Chrome mobile when the SupportAbility Web App was being viewed in Desktop mode.

February 13, 2024
  • The 2023/24 NDIS Pricing Arrangements and Price Limits – effective 1 January 2024, has been added to SupportAbility.
Update
The 2023/24 NDIS Pricing Arrangements and Price Limits – effective 1 January 2024, has been added to SupportAbility and is now in use in Activities & External Invoices for services delivered on or after January 1st, 2024.
 
N.B. The only exception to this is where the Sign-Off has already been performed or a Client’s Price Guide Transition settings are configured not to utilise the latest Price Guide in Activities.
 
Summary of changes
  • 180 Support Items updated to Legacy Supports
These 180 Support Items are the Transitional Approach Group Support Items.
 
It is important to note that the 16 Legacy Support Items that were removed in the last update (version 1.2 in December 2023) have also been removed upon the release of this new Price Guide.
 
Please see the NDIS Pricing Arrangements and Price Limit Updates – 2023/24 article for more information regarding this and all future updates. (edited) 
December 13, 2023
  • NDIS Group Supports update
  • Minor updates to the Client Workforce tab for Supported Employment
Update

NDIS Group Supports update

  • To ensure that the Support Items associated with the new pricing arrangements for group-based social and community participation are available prior to the upcoming transition deadline of the 31st of December, 2023; the NDIS Group Supports setting has been changed for providers that are still in the ‘Transitional Approach’ stage to the ‘Preparation Phase’.
  • This update also removes the ability to revert this setting to the ‘Transitional Approach’, which was previously possible, and has made this option unavailable to select across all SupportAbility installations. This is required to ensure that the group-based social and community participation supports associated with the new pricing arrangements are available in all SupportAbility installations.
  • To clarify, this update does not change any existing data; it just means the Support Items associated with the new pricing arrangements for group-based social and community participation are no longer hidden and are available to utilise as required.

Please see the Transitioning to the New Approach for Community and Centre Based Group NDIS Supports article and let us know if you have any questions at all about this. 

Update

Minor updates to the Client Workforce tab for Supported Employment

  • Addition of a new SWS ID field to record the participant’s Supported Wage System ID where applicable

  • The existing ‘Award Grade’ field has been converted to a configurable List called Client: Workforce Award Grade (available in the Lists tab in System Preferences).

    No changes have been made to existing data, however, the default Award Grade options to select now include – A, B, 1, 2, 3, 4, 5, 6 and 7.

  • The 2023/24 NDIS Pricing Arrangements and Price Limits v1.2 update has been added to SupportAbility
  • Client Goals/Goal Strategies can now be linked to Journals in the SupportAbility Mobile App

  • Advanced notice of an upcoming update in Feb 2024 – the background colour of the SupportAbility Web App is changing to modernise this
Update

Client Goals and Goal Strategies can now be linked to Journals in the SupportAbility Mobile App

We are pleased to announce that once a Client Journal has been added and saved in the SupportAbility Mobile App, a new ‘Goals’ tab will appear, allowing you to link the relevant Client Goals and Goal Strategies to the Client Journal.

Any available Strategy Tasks can be viewed when linking a Goal Strategy to a Client Journal. Notes related to the linked Client Goal or Goal Strategy can be added, along with a Goal Progress Assessment Score where required.

When viewing historic Client Journals, the Goals tab is available to view linked Client Goals or Goal Strategies, the associated notes and Goal Progress Assessment Scores.

We recommend reviewing this section of the SupportAbility Mobile App – overview article for more information about this new functionality.

Update

The 2023/24 NDIS Pricing Arrangements and Price Limits v1.2 update has been added to SupportAbility.

This includes the addition of seven new Provider Travel Non-Labour Cost Support Items and the removal of sixteen Legacy Support Items.

Please see the NDIS Pricing Arrangements and Price Limit Updates – 2023/24 article for more information.

Update

Updates to the NDIS Service Breakdown Report

A few minor changes have been made to the layout of this report, introducing drop-down selectors to choose the relevant Sites and Services.

The layout and format of the search results have also been updated.

A bug fix has been applied to address an issue where some Category 1 Support Items appeared in duplicate at the bottom of the report after the latest upgrade to SupportAbility 8.2.0.

Category 1 Support Items will now only appear under the new PACE Category 16 when they are associated with PACE Funding records.

Update

The text field for Actions in Client Journals and Client Incidents has been expanded.

Update

Updates have been applied to the Incomplete Actions Dashboard Portals for both Client Journals and Client Incidents.

An ellipsis is now displayed after 200 characters to click through for more information.

Update

Advanced notice of an upcoming update in Feb 2024

The background colour of the SupportAbility Web App will be updated to a lighter colour, along with some other minor aesthetic design changes to modernise this.

Prior to this upgrade, communications will be sent about this, and a notification message will be added to the Web App to preview this change.

  • Several enhancements designed to help providers manage their Clients’ NDIS Funding while their NDIS plans gradually transition to the new ‘my NDIS provider portal’ – PACE
  • Introduction of swipe gestures in the SupportAbility Mobile App for Journal Actions
Update

Several enhancements have been released in SupportAbility v8.2 designed to help providers manage their Clients’ NDIS Funding while their NDIS plans gradually transition to the new ‘my NDIS provider portal’ – PACE.

These enhancements include: 

  • An additional ‘PACE’ setting for new NDIS Client Funding records – once a participant’s NDIS Plan has been transitioned to the new portal, a new NDIS Funding record must be created in SupportAbility to select this new setting.
    Once selected, the new Support Categories can be added as needed, and Support Items are mapped to the correct Support Category accordingly.
    For example, the Assistance in Supported Independent Living Support Item 01_801_0115_1_1 that used to belong to Category 1 is now part of the new Support Category 16, Home and Living.

  • Addition of the new Support Categories – in PACE Client Funding records, NDIS Support Allocations, Budget Utilisation, reports, etc.

  • Mapping of the relevant Support Items to the new Support Categories – as above.

  • ‘PACE’ option in the Generate Direct Bulk Payment Request (BPR) search criteria – this allows your organisation to create separate BPRs related to PACE Funding as required, given there may be longer processing times for any claims awaiting verification based on your organisation’s ‘my provider’ status.

  • Addition of ‘Open’ Claim Status in BPRs – for any claims awaiting verification.

  • Enhanced ability to upload a subsequent Bulk Payment Result File (BPRF) – to update the Claim Status of any ‘Open’ claims.

  • Various updates to reports and exports

We recommend reviewing the brand-new article below for more details and examples of the above changes:


Important
– This functionality has been developed based on the public information made available by the NDIA in the lead-up to the start of the rollout (i.e. 30th October 2023). However, we acknowledge that due to the complexities involved in such large-scale change that the NDIS is undergoing, there may be additional considerations that need to be reviewed once participants’ NDIS plans start to transition.

With this in mind, we are keen to hear from providers as they start to navigate their way through this process. This feedback will help to inform any further enhancements that may be required in SupportAbility to help manage this transition more effectively.

Update

Swipe gestures have been introduced in the SupportAbility Mobile App to update Journal Actions.

Please see the Swipe gestures to complete Journal Actions section of the SupportAbility Mobile App overview article for more information.

Update

When searching for NDIS Supports in the NDIS Support Allocations window in the Activity record, the search results have been updated to list the available Support Items for the Client first, ahead of unavailable Support Items.

Update

Confirmation of your current password is now required when Reset Password is selected in ‘My Staff Account’.

N.B. If you have forgotten your password, it is recommended to log out and select the ‘Forgot Your Password?’ link to reset this.