- The 2025/26 NDIS Pricing Arrangements and Price Limits v1.1 – effective 24 Nov 2025, has been added to SupportAbility
The 2025/26 NDIS Pricing Arrangements and Price Limits v1.1 – effective 24 Nov 2025, has been added to SupportAbility and is now in use in Activities & External Invoices for services delivered on or after July 1st, 2025, that are not Signed Off.
Noting that this will only be utilised in Activities after Nov 24th, 2025, that are not Signed Off.
A planned outage of up to 5 minutes is expected while this is being added to SupportAbility from 9 pm AEST Monday, November 24th, 2025.
Please see the NDIS Pricing Arrangements and Price Limit Updates – 2025/26 article for more information regarding this and all future updates.
- Choose how colours are displayed for your Shifts or for Activities in the new Roster
- New Agenda view of Activities for Team Leaders
- The ability to configure a 7-day Pay Period is now available
- Minimum Browser Requirement updates
Choose how colours are displayed for your Shifts or for Activities in the new Roster
To make the new roster easier to interpret at a glance, you can now choose how the cards for Shifts and Activities are coloured, either by Site or by Service.
Please see this section of the New Roster View and Planning Tool article for more information.
New ‘Agenda’ (list) view of Activities for Team Leaders
In addition to the ‘Calendar’ and ‘Timeline’ views, an ‘Agenda’ view of Activities is now available.
This is similar to the List view in the old roster and can be useful when reviewing a large number of Activities, such as across multiple Sites or Services.
Please see this section of the New Roster View and Planning Tool article for more information.
The ability to configure a 7-day Pay Period is now available
In addition to a 14-day Pay Period, a 7-day Pay Period is now available.
Once configured, the Staff Member’s ‘Agreed Hours’ and ‘Potential Overtime’ information is calculated based on this and displayed when adding Activities or changing the Staff Member in a Shift in an Activity.
Please see the Configuring the Pay Period for your organisation article for more information.
Minimum Browser Requirement updates
The minimum browser versions now required to run the SupportAbility Web App optimally are as follows:
From the upgrade to SupportAbility 9.5 (November 2025), the minimum browser versions required to run the SupportAbility Web App optimally are as follows:
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Google Chrome 125 – (May 2024)
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Microsoft Edge 126 – (May 2024)
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Firefox 126 – (May 2024)
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Safari 15 – (September 2021) – no change
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Safari (for iOS on iPad) 15 – (September 2021) – no change
For more information, please refer to the Supported web browsers and troubleshooting browser-related issues article.
- Staff Standard Availability Enhancements
- Staff Availability displayed in the Timeline view in the New Roster
- Reminder – you can now drag-and-drop shifts in the Timeline view in the New Roster
Staff Standard Availability Enhancements
Each Staff Member can now be assigned a 7 or 14-day Standard Availability pattern, with up to four available time periods per day.
Click here to learn more.
Staff Availability displayed in the Timeline view in the New Roster
Staff availability is now displayed in the Timeline view in the New Roster to help reduce the risk of double-bookings or rostering outside staff availability.
Click here to learn more.
Reminder – you can now drag-and-drop shifts in the Timeline view in the New Roster
You can try this in the Timeline view by clicking on the shift and dragging it to the relevant Staff Member to fill or change it.
Click here to learn more.
Fix to address the black bar blocking the view in the Roster
A bug fix has been released to address the black bar that was blocking the view in the Roster.
- New roster additions
- Icons and an amber ‘alert’ stripe
- Timeline view of shifts by day, drag-and-drop ‘To Be Filled’ and rostered shifts – being rolled out to all providers gradually over two weeks
Timeline view of shifts by day, drag-and-drop ‘To Be Filled’ and rostered shifts
A new Timeline view of shifts by day in the New Roster for Team Leaders is being rolled out gradually.
We expect all providers to have access to this within two weeks of the release. A notification message will be displayed in the Roster when it is available for your organisation.
This new view features drag-and-drop for both ‘To Be Filled’ and rostered shifts to change the staff member as required. It is designed to assist rostering teams in filling ‘To Be Filled’ shifts or changing rostered shifts on the day, e.g., when someone calls in sick.
New filters will be available soon to give you greater control over which Additional Staff appear in this view.
Please the New Roster View and Planning Tool article for more information.
Icons and an amber ‘alert’ stripe in the new roster
The new roster now includes icons for the following: Client Absence, Client Conflicts, and Staff Clashes. These Shifts/Activities are highlighted with an amber alert stripe to bring this to your attention and keep you informed at a glance.
- The ‘Add a New Activity’ creation wizard has been updated across all areas where Activities can be created
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Create Activities directly from the New Roster
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Obsolete Client Documents are now highlighted in grey
The ‘Add a New Activity’ creation wizard has been updated across all areas where Activities can be created, ahead of its availability in the New Roster (see above).
Key updates include:
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Step 1: During the initial step, you can now add Activity Tags and both Non-Replicating and Replicating Staff Notes alongside the usual Activity details.
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Step 2: Client selection now occurs earlier in the process (previously Step 3).
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Step 3: You can:
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Add the number of ‘To Be Filled’ Shifts needed (ideal when Staff Shift times differ from the Activity duration, or for multi-day Activities like camps or SIL), and/or
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Select specific Staff Member/s to roster for the Activity.
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If your organisation’s Pay Period has been configured, SupportAbility displays the Staff Members’ Agreed Hours and Potential Overtime risk for the relevant period (week or fortnight), including the total Activity duration.
Please see the How to create an Activity article for more information.
Staff with Team Leader privileges can now create Activities directly from the New Roster.
Simply click on the desired date and time to create a one-hour Activity from the start of the hour, or click and drag to select a custom duration.
Your selected filters will automatically pre-populate key details such as Site, Service, Program, Staff Member, and/or Client, making the process faster and more efficient.
Please see the New Roster View and Planning Tool article for more information.
To better identify Obsolete Client Documents, the Documents tab of the Client record now highlights them in grey.
- The 2025/26 NDIS Pricing Arrangements and Price Limits – effective 1 July 2025, has been added to SupportAbility
- This includes a 50% reduction to the Full Price when the ‘Provider Travel’ Claim Type is used for the relevant Therapy and Allied Health Support Items in NDIS Support Allocations.
- Client Incident ID is now displayed in the Client Incident record and on various screens and reports
- Client Incident ID is now displayed in the Client Incident record and on various screens and reports
