Coming Soon: Employment Hero Integration for Timesheets

We’re pleased to share that we’re developing SupportAbility’s first-ever API integration – a direct connection to Employment Hero for Timesheets.

Once available, this will allow you to send Timesheet data directly from SupportAbility to Employment Hero for payroll processing, removing the need for manual re-entry or file exports.

This integration is currently being tested with a select group of providers. Work Types are expected next, and we look forward to sharing more in a future release.

For a sneak peek, please review this new article. Please email support if you have any questions regarding this. Many thanks.

New ‘Pay Cycle Week Alignment’ Setting for 14-Day Staff Standard Availability

For organisations using the 14-day Standard Availability pattern, a new ‘Pay Cycle Week Alignment’ setting is now available in System Preferences.

The 14-day Standard Availability view is built around calendar week numbers (odd and even). This new setting allows you to configure whether your organisation’s pay cycle week 1 aligns with an odd or even calendar week, ensuring the left and right columns of the 14-day Standard Availability view match your actual pay fortnight.

If you’re using 14-day Standard Availability and notice the weeks are displayed in the wrong order, this setting will correct that alignment.

Please see the How to Configure Staff Standard Availability article for more information.

Bulk Activity Sign Off – Visual Update to Prevent Accidental “Select All”

The bulk actions bar in the Bulk Activity Sign Off has been updated with a distinct background colour to clearly differentiate it from individual activity checkboxes.

This addresses feedback where some users were accidentally selecting “select all” when scrolling, resulting in unintended bulk Activity Sign-offs.

The updated design makes it much clearer where the “select all” checkbox is, reducing the risk of accidental actions.

Please see the Activity Sign Off Workflow article for more information.

Documents are now linked to subsequent Funding records when using Funding Period Replication

An update has been made to ensure that Documents linked to a Funding Period are now correctly carried forward when using Funding Period Replication.

Previously, documents linked to the initial Funding Period were not associated with replicated records. This has been resolved so that your document links are maintained across subsequent Funding Periods as expected.

Please see the Managing Funding Plans and Client Funding Periods article for more information.

Enhanced Funding Plan records

Building on the introduction of Funding Plan records in v9.7, this release includes several improvements, including the Funding Plan as a separate record accessible via the link in the Client’s Funding tab.

This new record includes a ‘Funding Plan Details’ section to capture key information relating to the Client’s NDIS Plan or Service Agreement to provide a clearer, more complete picture of each Funding Plan.

Funding Period enhancements

The maximum number of Funding Period replications has been increased to 60 to better accommodate Clients with longer-term 5-year NDIS Plans.

Funding Period records can now be searched for directly in the Client Funding Search and the NDIS Budget Utilisation Report, and these search results can be narrowed down by Funding Period Component and/or Funding Period Length as required.

Shifts marked as ‘Not Paid’ are now excluded from Agreed Hours and Potential Overtime calculations

Shifts that have been marked as ‘Not Paid’ are now excluded from Agreed Hours and Potential Overtime calculations.

This ensures that rostering information more accurately reflects a Staff Member’s paid working time, reducing the risk of incorrect overtime flagging.

New Roster Enhancements

An update has been made to the Shifts Timeline view to reduce errors when rostering Staff. The height of swimlanes between the ‘Staff with Shifts’ and ‘Additional Staff’ sections has been streamlined, making it clearer where a Shift card is being dragged to and eliminating overlap between sections.

Team Leaders can now see the Activity and Shift Sign Off Status icons directly in the Roster, providing greater visibility into sign-off progress without having to navigate away from the roster.

New: Funding Plan records and enhanced Funding Period Management for PACE NDIS Direct Funding

We’ve released new functionality to improve how PACE NDIS Direct Funding records are structured and managed in SupportAbility for greater transparency and efficiency.

This update introduces Funding Plan records, which align client funding with NDIS Plan or Service Agreement dates, and enhanced Funding Period functionality to make ongoing funding management significantly easier.

Key highlights include:

• The ability to create Funding Plan records from the Client Funding tab

• Linking Funding Periods to a Funding Plan for clearer structure and reporting

• New configurable Funding Component and Funding Period Length fields

• A new Replicate Funding Periods feature to generate subsequent Funding Period records automatically

• Automatic naming and sequencing of Funding Periods within a Funding Plan

This update reduces the need for repeated Plan Reviews and provides a more scalable approach to managing longer NDIS Plans.

👉 Learn more here:
Managing Funding Plans and Client Funding Periods

Activity Sign Off Workflow – Select All Enhancement

The Activity Sign Off Workflow has been updated to make selecting multiple Activities faster and more efficient.

A new Select All on this Page checkbox is now displayed at the top of the search results. This lets you quickly select or unselect all Activities on the current page, and up to 50 Activities at a time to Sign Off.

If the search results include Activities that are already signed off, these will be automatically skipped and remain unchecked.

For best results, we recommend filtering the search to show activities that are Not Signed Off only.

👉 Learn more here:
Bulk Actions – Sign Off

Security & Settings

Web App | New Roster Enhancements

Several enhancements have been introduced to the New Roster in the Web App.

Grey Status Stripe for Signed Off Activities

• A new grey stripe now appears on Activity and Shift cards to indicate when an Activity is signed off or locked by Timesheet Batches. This helps Team Leaders quickly identify an Activity’s status.

Roster Colours on Calendar Popovers

• Site and Service colour coding now extends to popovers in the Daily, Weekly, and Monthly calendar views, improving visual consistency.

Improved Sorting in Timeline View

• Roster cards in the Timeline view are now sorted by modified date, so the most recently updated records appear first.

👉 Learn more here: New Roster View and Planning Tool

The 2025/26 NDIS Pricing Arrangements and Price Limits v1.1 – effective 24 Nov 2025, has been added to SupportAbility and is now in use in Activities & External Invoices for services delivered on or after July 1st, 2025, that are not Signed Off.

Noting that this will only be utilised in Activities after Nov 24th, 2025, that are not Signed Off. 

A planned outage of up to 5 minutes is expected while this is being added to SupportAbility from 9 pm AEST Monday, November 24th, 2025. 

Please see the NDIS Pricing Arrangements and Price Limit Updates – 2025/26 article for more information regarding this and all future updates.

Choose how colours are displayed for your Shifts or for Activities in the new Roster

The ability to configure a 7-day Pay Period is now available

In addition to a 14-day Pay Period, a 7-day Pay Period is now available.

Minimum Browser Requirement updates

Staff Standard Availability Enhancements

Each Staff Member can now be assigned a 7 or 14-day Standard Availability pattern, with up to four available time periods per day.

Click here to learn more.

Staff Availability displayed in the Timeline view in the New Roster

Staff availability is now displayed in the Timeline view in the New Roster to help reduce the risk of double-bookings or rostering outside staff availability.

Click here to learn more.

Reminder – you can now drag-and-drop shifts in the Timeline view in the New Roster

You can try this in the Timeline view by clicking on the shift and dragging it to the relevant Staff Member to fill or change it.

Click here to learn more.

Fix to address the black bar blocking the view in the Roster

A bug fix has been released to address the black bar that was blocking the view in the Roster.