SupportAbility Web App v9.0

Update

New Roster – coming soon for all providers!

The first iteration of the New Roster is now available for some providers and will soon be available in all SupportAbility installations.

This includes the ability to view Shifts in either a Month, Week or Day layout. In addition to Shifts, Team Leaders can also view Activities in these layouts. 

The New Roster View and Planning Tool article provides more information, and an update will be sent once it is available for all providers. 

Update

New In-Product Surveys

A critical part of developing quality features that provide real value to our subscribers is ensuring we understand your needs.

Collecting quality feedback from the right people at the right time is a key part of this process. To assist with this, we have introduced in-product surveys.

More information is available in the Continuous Product Discovery for the evolution of SupportAbility article.

Update

Apportioning NDIS Support Item updates

In response to customer feedback and the flexibility required regarding which Support Items can be apportioned, the following updates to Apportioning NDIS Support Items have been made:

  • ​All Support Items relating to Price Guide 2024/25 – October 1st onwards can now be apportioned
  • The 1:1 ratio is now the default value in the Portion field when adding a new Support Item
  • The ratios of 2:1 and 3:1 are now available for selection

More information is available in the Apportioning NDIS Support Items article.

Update

Minimum Browser Requirement updates The minimum browser versions now required to run the SupportAbility Web App optimally are as follows:

  • Google Chrome 120 – (Nov 2023)
  • Microsoft Edge 120 – (Dec 2023)
  • Firefox 121 – (Dec 2023)
  • Safari 15 – (September 2021) – No change
  • Safari (for iOS on iPad) 15 – (September 2021) – No change
  • Internet Explorer – Not supported – No change

For more information, please see the Supported web browsers and troubleshooting browser-related issues article.

Update

Final Date Picker Updates

The Date Picker used in the SupportAbility Web App has now been updated across the platform to a more modern design and the rollout of these changes is now complete.