Release Notes
The world of NDIS is constantly evolving and so are we.
That’s why we regularly update SupportAbility with new releases to assist with compliance, enhance quality and deliver new features.
Update
New Feature
Bug Fixes
Shifts marked as ‘Not Paid’ are now excluded from Agreed Hours and Potential Overtime calculations
Shifts that have been marked as ‘Not Paid’ are now excluded from Agreed Hours and Potential Overtime calculations.
This ensures that rostering information more accurately reflects a Staff Member’s paid working time, reducing the risk of incorrect overtime flagging.
New Roster Enhancements
An update has been made to the Shifts Timeline view to reduce errors when rostering Staff. The height of swimlanes between the ‘Staff with Shifts’ and ‘Additional Staff’ sections has been streamlined, making it clearer where a Shift card is being dragged to and eliminating overlap between sections.
Team Leaders can now see the Activity and Shift Sign Off Status icons directly in the Roster, providing greater visibility into sign-off progress without having to navigate away from the roster.
Funding Period enhancements
The maximum number of Funding Period replications has been increased to 60 to better accommodate Clients with longer-term 5-year NDIS Plans.
Funding Period records can now be searched for directly in the Client Funding Search and the NDIS Budget Utilisation Report, and these search results can be narrowed down by Funding Period Component and/or Funding Period Length as required.
Enhanced Funding Plan records
Building on the introduction of Funding Plan records in v9.7, this release includes several improvements, including the Funding Plan as a separate record accessible via the link in the Client’s Funding tab.
This new record includes a ‘Funding Plan Details’ section to capture key information relating to the Client’s NDIS Plan or Service Agreement to provide a clearer, more complete picture of each Funding Plan.
Funding Period records linked to the Funding Plan are now displayed here, grouped by Funding Component, for a consolidated view of the Client’s funding structure.
New Funding Period records can be added directly from within this record as needed and are automatically associated with the Funding Plan.
To remove future or unused Funding Periods that are no longer required, e.g., after a Plan Reassessment, you can select multiple Funding Period records and delete them in a single action as required, saving time when managing plans with a large number of periods.
Please see the How to create a Funding Plan record article for more information.
Web App | New Roster Enhancements
Several enhancements have been introduced to the New Roster in the Web App.
Grey Status Stripe for Signed Off Activities
- A new grey stripe now appears on Activity and Shift cards to indicate when an Activity is signed off or locked by Timesheet Batches. This helps Team Leaders quickly identify an Activity’s status.
Roster Colours on Calendar Popovers
- Site and Service colour coding now extends to popovers in the Daily, Weekly, and Monthly calendar views, improving visual consistency.
Improved Sorting in Timeline View
- Roster cards in the Timeline view are now sorted by modified date, so the most recently updated records appear first.
👉 Learn more here: New Roster View and Planning Tool
Security & Settings
The previously default Blocked MFA option has been removed from System Preferences.
MFA now defaults to Optional, simplifying configuration and improving overall security management.
For providers that were previously set to Blocked, MFA has been updated to Optional.
All existing Optional or Enforced MFA settings remain unchanged.
We encourage providers who have not already enabled MFA to do so to further enhance data security.
👉 Learn more here:
How to configure and transition to using Multi-Factor Authentication (MFA)
Activity Sign Off Workflow – Select All Enhancement
The Activity Sign Off Workflow has been updated to make selecting multiple Activities faster and more efficient.
A new Select All on this Page checkbox is now displayed at the top of the search results. This lets you quickly select or unselect all Activities on the current page, and up to 50 Activities at a time to Sign Off.
If the search results include Activities that are already signed off, these will be automatically skipped and remain unchecked.
For best results, we recommend filtering the search to show activities that are Not Signed Off only.
👉 Learn more here:
Bulk Actions – Sign Off
New: Funding Plan records and enhanced Funding Period Management for PACE NDIS Direct Funding
We’ve released new functionality to improve how PACE NDIS Direct Funding records are structured and managed in SupportAbility for greater transparency and efficiency.
This update introduces Funding Plan records, which align client funding with NDIS Plan or Service Agreement dates, and enhanced Funding Period functionality to make ongoing funding management significantly easier.
Key highlights include:
-
The ability to create Funding Plan records from the Client Funding tab
-
Linking Funding Periods to a Funding Plan for clearer structure and reporting
-
New configurable Funding Component and Funding Period Length fields
-
A new Replicate Funding Periods feature to generate subsequent Funding Period records automatically
-
Automatic naming and sequencing of Funding Periods within a Funding Plan
This update reduces the need for repeated Plan Reviews and provides a more scalable approach to managing longer NDIS Plans.
👉 Learn more here:
Managing Funding Plans and Client Funding Periods
The 2025/26 NDIS Pricing Arrangements and Price Limits v1.1 – effective 24 Nov 2025, has been added to SupportAbility and is now in use in Activities & External Invoices for services delivered on or after July 1st, 2025, that are not Signed Off.
Noting that this will only be utilised in Activities after Nov 24th, 2025, that are not Signed Off.
A planned outage of up to 5 minutes is expected while this is being added to SupportAbility from 9 pm AEST Monday, November 24th, 2025.
Please see the NDIS Pricing Arrangements and Price Limit Updates – 2025/26 article for more information regarding this and all future updates.
Minimum Browser Requirement updates
The minimum browser versions now required to run the SupportAbility Web App optimally are as follows:
From the upgrade to SupportAbility 9.5 (November 2025), the minimum browser versions required to run the SupportAbility Web App optimally are as follows:
-
Google Chrome 125 – (May 2024)
-
Microsoft Edge 126 – (May 2024)
-
Firefox 126 – (May 2024)
-
Safari 15 – (September 2021) – no change
-
Safari (for iOS on iPad) 15 – (September 2021) – no change
For more information, please refer to the Supported web browsers and troubleshooting browser-related issues article.
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Enhanced Funding Plan records: Funding Plan Details, linked Funding Periods, and multi-select delete
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Funding Periods: increased replication limit and new search and reporting capabilities
-
New Roster Enhancements
Enhanced Funding Plan records
Building on the introduction of Funding Plan records in v9.7, this release includes several improvements, including the Funding Plan as a separate record accessible via the link in the Client’s Funding tab.
This new record includes a ‘Funding Plan Details’ section to capture key information relating to the Client’s NDIS Plan or Service Agreement to provide a clearer, more complete picture of each Funding Plan.
Funding Period records linked to the Funding Plan are now displayed here, grouped by Funding Component, for a consolidated view of the Client’s funding structure.
New Funding Period records can be added directly from within this record as needed and are automatically associated with the Funding Plan.
To remove future or unused Funding Periods that are no longer required, e.g., after a Plan Reassessment, you can select multiple Funding Period records and delete them in a single action as required, saving time when managing plans with a large number of periods.
Please see the How to create a Funding Plan record article for more information.
Funding Period enhancements
The maximum number of Funding Period replications has been increased to 60 to better accommodate Clients with longer-term 5-year NDIS Plans.
Funding Period records can now be searched for directly in the Client Funding Search and the NDIS Budget Utilisation Report, and these search results can be narrowed down by Funding Period Component and/or Funding Period Length as required.
Shifts marked as ‘Not Paid’ are now excluded from Agreed Hours and Potential Overtime calculations
Shifts that have been marked as ‘Not Paid’ are now excluded from Agreed Hours and Potential Overtime calculations.
This ensures that rostering information more accurately reflects a Staff Member’s paid working time, reducing the risk of incorrect overtime flagging.
New Roster Enhancements
An update has been made to the Shifts Timeline view to reduce errors when rostering Staff. The height of swimlanes between the ‘Staff with Shifts’ and ‘Additional Staff’ sections has been streamlined, making it clearer where a Shift card is being dragged to and eliminating overlap between sections.
Team Leaders can now see the Activity and Shift Sign Off Status icons directly in the Roster, providing greater visibility into sign-off progress without having to navigate away from the roster.
- New: Funding Plan records and enhanced Funding Period Management for PACE NDIS Direct Funding
- Activity Sign Off Workflow: Select All Enhancement
- Security & Settings: MFA now defaults to Optional, simplifying configuration and improving overall security management.
- Web App | New Roster Enhancements
New: Funding Plan records and enhanced Funding Period Management for PACE NDIS Direct Funding
We’ve released new functionality to improve how PACE NDIS Direct Funding records are structured and managed in SupportAbility for greater transparency and efficiency.
This update introduces Funding Plan records, which align client funding with NDIS Plan or Service Agreement dates, and enhanced Funding Period functionality to make ongoing funding management significantly easier.
Key highlights include:
-
The ability to create Funding Plan records from the Client Funding tab
-
Linking Funding Periods to a Funding Plan for clearer structure and reporting
-
New configurable Funding Component and Funding Period Length fields
-
A new Replicate Funding Periods feature to generate subsequent Funding Period records automatically
-
Automatic naming and sequencing of Funding Periods within a Funding Plan
This update reduces the need for repeated Plan Reviews and provides a more scalable approach to managing longer NDIS Plans.
👉 Learn more here:
Managing Funding Plans and Client Funding Periods
Activity Sign Off Workflow – Select All Enhancement
The Activity Sign Off Workflow has been updated to make selecting multiple Activities faster and more efficient.
A new Select All on this Page checkbox is now displayed at the top of the search results. This lets you quickly select or unselect all Activities on the current page, and up to 50 Activities at a time to Sign Off.
If the search results include Activities that are already signed off, these will be automatically skipped and remain unchecked.
For best results, we recommend filtering the search to show activities that are Not Signed Off only.
👉 Learn more here:
Bulk Actions – Sign Off
Security & Settings
The previously default Blocked MFA option has been removed from System Preferences.
MFA now defaults to Optional, simplifying configuration and improving overall security management.
For providers that were previously set to Blocked, MFA has been updated to Optional.
All existing Optional or Enforced MFA settings remain unchanged.
We encourage providers who have not already enabled MFA to do so to further enhance data security.
👉 Learn more here:
How to configure and transition to using Multi-Factor Authentication (MFA)
Web App | New Roster Enhancements
Several enhancements have been introduced to the New Roster in the Web App.
Grey Status Stripe for Signed Off Activities
- A new grey stripe now appears on Activity and Shift cards to indicate when an Activity is signed off or locked by Timesheet Batches. This helps Team Leaders quickly identify an Activity’s status.
Roster Colours on Calendar Popovers
- Site and Service colour coding now extends to popovers in the Daily, Weekly, and Monthly calendar views, improving visual consistency.
Improved Sorting in Timeline View
- Roster cards in the Timeline view are now sorted by modified date, so the most recently updated records appear first.
👉 Learn more here: New Roster View and Planning Tool
- The 2025/26 NDIS Pricing Arrangements and Price Limits v1.1 – effective 24 Nov 2025, has been added to SupportAbility
The 2025/26 NDIS Pricing Arrangements and Price Limits v1.1 – effective 24 Nov 2025, has been added to SupportAbility and is now in use in Activities & External Invoices for services delivered on or after July 1st, 2025, that are not Signed Off.
Noting that this will only be utilised in Activities after Nov 24th, 2025, that are not Signed Off.
A planned outage of up to 5 minutes is expected while this is being added to SupportAbility from 9 pm AEST Monday, November 24th, 2025.
Please see the NDIS Pricing Arrangements and Price Limit Updates – 2025/26 article for more information regarding this and all future updates.
- Choose how colours are displayed for your Shifts or for Activities in the new Roster
- New Agenda view of Activities for Team Leaders
- The ability to configure a 7-day Pay Period is now available
- Minimum Browser Requirement updates
Choose how colours are displayed for your Shifts or for Activities in the new Roster
To make the new roster easier to interpret at a glance, you can now choose how the cards for Shifts and Activities are coloured, either by Site or by Service.
Please see this section of the New Roster View and Planning Tool article for more information.
New ‘Agenda’ (list) view of Activities for Team Leaders
In addition to the ‘Calendar’ and ‘Timeline’ views, an ‘Agenda’ view of Activities is now available.
This is similar to the List view in the old roster and can be useful when reviewing a large number of Activities, such as across multiple Sites or Services.
Please see this section of the New Roster View and Planning Tool article for more information.
The ability to configure a 7-day Pay Period is now available
In addition to a 14-day Pay Period, a 7-day Pay Period is now available.
Once configured, the Staff Member’s ‘Agreed Hours’ and ‘Potential Overtime’ information is calculated based on this and displayed when adding Activities or changing the Staff Member in a Shift in an Activity.
Please see the Configuring the Pay Period for your organisation article for more information.
Minimum Browser Requirement updates
The minimum browser versions now required to run the SupportAbility Web App optimally are as follows:
From the upgrade to SupportAbility 9.5 (November 2025), the minimum browser versions required to run the SupportAbility Web App optimally are as follows:
-
Google Chrome 125 – (May 2024)
-
Microsoft Edge 126 – (May 2024)
-
Firefox 126 – (May 2024)
-
Safari 15 – (September 2021) – no change
-
Safari (for iOS on iPad) 15 – (September 2021) – no change
For more information, please refer to the Supported web browsers and troubleshooting browser-related issues article.
- Staff Standard Availability Enhancements
- Staff Availability displayed in the Timeline view in the New Roster
- Reminder – you can now drag-and-drop shifts in the Timeline view in the New Roster
Staff Standard Availability Enhancements
Each Staff Member can now be assigned a 7 or 14-day Standard Availability pattern, with up to four available time periods per day.
Click here to learn more.
Staff Availability displayed in the Timeline view in the New Roster
Staff availability is now displayed in the Timeline view in the New Roster to help reduce the risk of double-bookings or rostering outside staff availability.
Click here to learn more.
Reminder – you can now drag-and-drop shifts in the Timeline view in the New Roster
You can try this in the Timeline view by clicking on the shift and dragging it to the relevant Staff Member to fill or change it.
Click here to learn more.
Fix to address the black bar blocking the view in the Roster
A bug fix has been released to address the black bar that was blocking the view in the Roster.
- New roster additions
- Icons and an amber ‘alert’ stripe
- Timeline view of shifts by day, drag-and-drop ‘To Be Filled’ and rostered shifts – being rolled out to all providers gradually over two weeks
Timeline view of shifts by day, drag-and-drop ‘To Be Filled’ and rostered shifts
A new Timeline view of shifts by day in the New Roster for Team Leaders is being rolled out gradually.
We expect all providers to have access to this within two weeks of the release. A notification message will be displayed in the Roster when it is available for your organisation.
This new view features drag-and-drop for both ‘To Be Filled’ and rostered shifts to change the staff member as required. It is designed to assist rostering teams in filling ‘To Be Filled’ shifts or changing rostered shifts on the day, e.g., when someone calls in sick.
New filters will be available soon to give you greater control over which Additional Staff appear in this view.
Please the New Roster View and Planning Tool article for more information.
Icons and an amber ‘alert’ stripe in the new roster
The new roster now includes icons for the following: Client Absence, Client Conflicts, and Staff Clashes. These Shifts/Activities are highlighted with an amber alert stripe to bring this to your attention and keep you informed at a glance.
- The ‘Add a New Activity’ creation wizard has been updated across all areas where Activities can be created
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Create Activities directly from the New Roster
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Obsolete Client Documents are now highlighted in grey
The ‘Add a New Activity’ creation wizard has been updated across all areas where Activities can be created, ahead of its availability in the New Roster (see above).
Key updates include:
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Step 1: During the initial step, you can now add Activity Tags and both Non-Replicating and Replicating Staff Notes alongside the usual Activity details.
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Step 2: Client selection now occurs earlier in the process (previously Step 3).
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Step 3: You can:
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Add the number of ‘To Be Filled’ Shifts needed (ideal when Staff Shift times differ from the Activity duration, or for multi-day Activities like camps or SIL), and/or
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Select specific Staff Member/s to roster for the Activity.
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If your organisation’s Pay Period has been configured, SupportAbility displays the Staff Members’ Agreed Hours and Potential Overtime risk for the relevant period (week or fortnight), including the total Activity duration.
Please see the How to create an Activity article for more information.
Staff with Team Leader privileges can now create Activities directly from the New Roster.
Simply click on the desired date and time to create a one-hour Activity from the start of the hour, or click and drag to select a custom duration.
Your selected filters will automatically pre-populate key details such as Site, Service, Program, Staff Member, and/or Client, making the process faster and more efficient.
Please see the New Roster View and Planning Tool article for more information.
To better identify Obsolete Client Documents, the Documents tab of the Client record now highlights them in grey.
- The 2025/26 NDIS Pricing Arrangements and Price Limits – effective 1 July 2025, has been added to SupportAbility
- This includes a 50% reduction to the Full Price when the ‘Provider Travel’ Claim Type is used for the relevant Therapy and Allied Health Support Items in NDIS Support Allocations.
- Client Incident ID is now displayed in the Client Incident record and on various screens and reports
- Client Incident ID is now displayed in the Client Incident record and on various screens and reports
- New Roster – coming soon for all providers!
- Apportioning NDIS Support Item updates
- Product Surveys
- Minimum Browser Requirement updates
- Final Date Picker Updates
In addition to the article links below, Lars recorded a short overview video of these SupportAbility v9.0 changes, which can be viewed or shared from this link.
New Roster – coming soon for all providers!
The first iteration of the New Roster is now available for some providers and will soon be available in all SupportAbility installations.
This includes the ability to view Shifts in either a Month, Week or Day layout. In addition to Shifts, Team Leaders can also view Activities in these layouts.
The New Roster View and Planning Tool article provides more information, and an update will be sent once it is available for all providers.
New In-Product Surveys
A critical part of developing quality features that provide real value to our subscribers is ensuring we understand your needs.
Collecting quality feedback from the right people at the right time is a key part of this process. To assist with this, we have introduced in-product surveys.
More information is available in the Continuous Product Discovery for the evolution of SupportAbility article.
Apportioning NDIS Support Item updates
In response to customer feedback and the flexibility required regarding which Support Items can be apportioned, the following updates to Apportioning NDIS Support Items have been made:
- All Support Items relating to Price Guide 2024/25 – October 1st onwards can now be apportioned
- The 1:1 ratio is now the default value in the Portion field when adding a new Support Item
- The ratios of 2:1 and 3:1 are now available for selection
More information is available in the Apportioning NDIS Support Items article.
Minimum Browser Requirement updates The minimum browser versions now required to run the SupportAbility Web App optimally are as follows:
- Google Chrome 120 – (Nov 2023)
- Microsoft Edge 120 – (Dec 2023)
- Firefox 121 – (Dec 2023)
- Safari 15 – (September 2021) – No change
- Safari (for iOS on iPad) 15 – (September 2021) – No change
- Internet Explorer – Not supported – No change
For more information, please see the Supported web browsers and troubleshooting browser-related issues article.
Final Date Picker Updates
The Date Picker used in the SupportAbility Web App has now been updated across the platform to a more modern design and the rollout of these changes is now complete.
Staff Shifts – ‘Recorded From/To’ is displayed from m1.8.0 instead of ‘Checked In/Out’ in the Mobile App to align with how this is displayed in the Web App.
Important – while this update is being published on the evening of the 14th of April, 2025, it may take a few days for SupportAbility m1.8.0 to be made available by the App Stores.
When using the Check In/Out feature, once you have checked in/out of your shift, this now displays ‘Recorded From/To’ instead of ‘Checked In/Out At’ to align with how this appears in the Web App.
If you wish to update your Recorded Time to better reflect the actual time you worked, select ‘Edit Recorded Time’ to do so. The edited recorded time will then be displayed in the Mobile App and the Web App.
