Who owns the data that our organisation enters into SupportAbility?
As a SupportAbility subscriber, your organisation retains full ownership rights over all data entered into SupportAbility, including any uploaded documents.
Does SupportAbility provide special privacy barriers for NDIS Intermediary Services such as Support Coordination and Plan Management?
Yes. SupportAbility applies privacy barriers around case notes so that Direct Services cannot see the case notes recorded by intermediary services, such as Support Coordination and Plan Management, and vice versa.
Where is the data stored?
All data is stored in AWS data centres, located in New South Wales, Australia.
What are the SupportAbility Terms of Service?
The SupportAbility Terms of Service are available on request.
How is my data protected?
We understand that access to your client data is critical for your organisation and that without it, business effectively grinds to a halt. In order to ensure excellent performance and a highly reliable service for our clients, the SupportAbility data centre maintains multiple Tier-1 internet connections with failover procedures. Government grade security safeguards and backup […]
How can SupportAbility be used to assist with Audits?
SupportAbility is designed to make audits quick and painless. SupportAbility stores detailed event and data change logs on all Staff activity as they use the system. We have functionality, and strategies to assist, to ensure there are clear evidence trails.
Does SupportAbility contain an Incident Management System?
Yes, SupportAbility provides a suite of tools for managing client behavioural incidents and provides an accident incident register to assess risk (ISO31000), track injuries, perform investigations to identify contributing factors, collect documentation and identify opportunities for improvement.
Can I get a referral from one of your clients?
Absolutely! Once we understand more about your organisation and the services you deliver following a product demonstration, we can provide you with contact details for one of our subscribing providers that has similar operations and business requirements.
Does SupportAbility support and promote the use of the NDIS Practice Standards?
Yes. All of the NDIS Practice Standards from the NDIS Quality and Safeguarding Framework are available in SupportAbility and can be attached to many different records in SupportAbility to assist auditing outcomes.
Can staff have different levels of access?
Yes. SupportAbility can be used to provision tailored privileges for staff. Privileges can be provisioned for each site and service were a staff member works, or globally, across the organisation as a whole.
