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SupportAbility Web App v9.7

Update

New: Funding Plan records and enhanced Funding Period Management for PACE NDIS Direct Funding

We’ve released new functionality to improve how PACE NDIS Direct Funding records are structured and managed in SupportAbility for greater transparency and efficiency.

This update introduces Funding Plan records, which align client funding with NDIS Plan or Service Agreement dates, and enhanced Funding Period functionality to make ongoing funding management significantly easier.

Key highlights include:

  • The ability to create Funding Plan records from the Client Funding tab

  • Linking Funding Periods to a Funding Plan for clearer structure and reporting

  • New configurable Funding Component and Funding Period Length fields

  • A new Replicate Funding Periods feature to generate subsequent Funding Period records automatically

  • Automatic naming and sequencing of Funding Periods within a Funding Plan

This update reduces the need for repeated Plan Reviews and provides a more scalable approach to managing longer NDIS Plans.

👉 Learn more here:
Managing Funding Plans and Client Funding Periods

Update

Activity Sign Off Workflow – Select All Enhancement

The Activity Sign Off Workflow has been updated to make selecting multiple Activities faster and more efficient.

A new Select All on this Page checkbox is now displayed at the top of the search results. This lets you quickly select or unselect all Activities on the current page, and up to 50 Activities at a time to Sign Off.

If the search results include Activities that are already signed off, these will be automatically skipped and remain unchecked.

For best results, we recommend filtering the search to show activities that are Not Signed Off only.

👉 Learn more here:
Bulk Actions – Sign Off

Update

Security & Settings

The previously default Blocked MFA option has been removed from System Preferences.

MFA now defaults to Optional, simplifying configuration and improving overall security management.

For providers that were previously set to Blocked, MFA has been updated to Optional.

All existing Optional or Enforced MFA settings remain unchanged.

We encourage providers who have not already enabled MFA to do so to further enhance data security.

👉 Learn more here:
How to configure and transition to using Multi-Factor Authentication (MFA)

Update

Web App | New Roster Enhancements

Several enhancements have been introduced to the New Roster in the Web App.

Grey Status Stripe for Signed Off Activities

  • A new grey stripe now appears on Activity and Shift cards to indicate when an Activity is signed off or locked by Timesheet Batches. This helps Team Leaders quickly identify an Activity’s status.

Roster Colours on Calendar Popovers

  • Site and Service colour coding now extends to popovers in the Daily, Weekly, and Monthly calendar views, improving visual consistency.

Improved Sorting in Timeline View

  • Roster cards in the Timeline view are now sorted by modified date, so the most recently updated records appear first.

👉 Learn more here: New Roster View and Planning Tool

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