Budget Utilisation information is now displayed in Hours by default when an NDIS Direct Client Funding record includes Support Item Budgets for Supports with an Hourly Unit of Measure.

An option is available to configure how you wish to view this information in the Utilisation tab of the relevant NDIS Direct Client Funding records. Once set, SupportAbility will remember your preference when viewing Budget Utilisation for all Clients.

Please see the new View NDIS Direct Budget Utilisation in Hours or Dollars article for more information regarding this new feature.

Changes have been made to Journals to assist in streamlining this process and prioritising the most important information. These changes include:
  • The minimum information required to create a new Journal (i.e. Site/Service, Date, Title, Journal Type and Notes) is now entered in the ‘Add Journal’ window
  • Layout changes to Client Journal Details – Journal Type, Title and Notes moved to the left and Tags, Client Documents and Client Assessments moved to the right
  • Other sections of the Client Journal record have been reordered, Goals is now listed first, followed by Actions, then Standards
  • Client Incidents can now be added from the Client Journal record
  • Linking Client Goals and Goal Strategies to Client Journals has been updated to a one-step process
  • Updated design of Client Journal Actions, including ‘Status’ and ‘Completed By’ information
  • Updated design of Journal Action Prompt notifications and locked Journals
  • Unsaved page alerts appear if changes have been made when attempting to navigate away from the page
  • Updated Journal configuration options in System Preferences – New Default Journal Type setting options for Journals created from the Activity record, Staff record or Shared Contact record, and Journal Action Prompts can be configured per Journal Type as required
Please see the following articles for more information regarding this functionality and these changes, including screenshots:

The NDIS Practice Standards have been updated in SupportAbility to align with changes introduced on 15 November 2021, as published on the NDIS Commission website.

Three new NDIS Practice Standards have been introduced, as well as new and amended Quality Indicators related to those Standards.

Please see the Standards in SupportAbility article for more information.


The maximum number of Allocations that can be included in a Direct Bulk Payment Request (BPR) has been increased from 2000 to 3000.

It is important to note that when Generating BPR’s of this size, longer loading times are to be expected.

Please see the Generating an NDIS Direct Bulk Payment Request (BPR) article for more information.


An update has been applied to the Quick Search recently to address performance issues.

At least two characters must now be entered for a list of results to appear and the results are limited to 250 records per entity type e.g. Clients, Shared Contacts or Staff records.

Typing one character alone is no longer responsive given this was causing performance issues due to too many results.

Please see the How to use the Quick Search to find specific records article for more information.


Upcoming update – Shared Activity Costs decommissioned

Shared Activity Costs are Non-NDIS amortised chargeable items and were designed as part of the first release of SupportAbility over a decade ago.

In recent times, this functionality is only used by a handful of providers and is used in less than 0.1% of Activities.

In our efforts to simplify SupportAbility, and in this case the Activity Edit screen and billing functions, this legacy functionality is set to be decommissioned in the next SupportAbility upgrade (date TBC at this stage).

Further communications regarding this will be sent to providers who have Invoiced for Shared Activity Costs in the past year.

Please see the SupportAbility Roadmap article for more information regarding this.